Control Centre Operative

Clearway Group; Goole; On-site; GBP 26,000 - 32,000; Full time

Job summary

Clearway Technology is looking for a Control Room Operative to monitor security systems and respond to incidents with a strong customer-service focus.

No prior experience is required as comprehensive training and support are provided. The role involves 12-hour shifts on a 4-on/4-off pattern, including days and nights, with overtime opportunities.

Qualifications

• Demonstrated customer service skills and problem-solving abilities.
• Comfort with computer systems and relevant software.
• Ability to work as part of a team and adapt to changing rosters.
• Willingness to work nights, days, and weekends as per rota.
• Security clearance check is mandatory for this role.
• GCSE or equivalent qualifications preferred.
• Willingness to learn new technologies and protocols.

Responsibilities

• Monitor CCTV, intruder, and fire alarm systems and respond appropriately.
• Answer incoming phone calls with professionalism and efficiency.
• Provide excellent customer service to clients.
• Produce accurate reports as required.

Skills

Customer service

Computer literacy

Teamwork

Flexibility

Security clearance

GCSE or equivalent

Continuous learning

English fluency

Attention to detail

Education

GCSE or equivalent

Job description

Clearway Technology is a leading NSI Gold Accredited monitoring centre, dedicated to providing top-tier security services. We are currently expanding our team and are looking for dynamic individual to join us as Control Room Operative.

No experience necessary: Clearway Technology are committed to providing the necessary training and support to help you excel in your role.

Working Hours: 4 days on, 4 days off - 12-hour shifts comprising of both days and nights from 6 am to 6 pm and 6 pm to 6 am on a 4 on 4 off rotational basis. Overtime opportunities are also available.

Purpose of the Role

You will play a crucial role in our state-of-the‑art monitoring centre. You will be responsible for monitoring and responding to security alarms and incidents, ensuring the safety and security of our clients' assets and properties, along with answering incoming phone calls and providing excellent customer service.

Key Responsibilities

Responsibilities include but are not limited to:

• Proactive Monitoring: Actively monitor incoming CCTV, Intruder, and Fire Alarms to ensure timely and appropriate responses.
• Answering Incoming Phone Calls: Handle incoming phone calls with professionalism and efficiency.
• Providing excellent customer service to clients.
• Produce accurate reports as required.

Key Skills, Qualifications and Experience

• Good Customer Service Skills: Demonstrated ability to provide excellent customer service, including clear communication and problem-solving skills.
• Computer Literacy: A solid working understanding of computers and the ability to navigate relevant software and systems.
• Teamwork: Strong teamwork skills, including the ability to collaborate effective with colleagues.
• Flexibility: Willingness and flexibility to work nights, days, and weekends as per the roster.
• Security Clearance: Successful completion of a security clearance check is a mandatory requirement.
• Education: GCSE or equivalent qualifications are preferred.
• Continuous Learning: Willingness to learn and adapt to new technologies and security protocols.
• Valid SIA Public Space Surveillance Licence (CCTV): A valid CCTV SIA licence is required for this role. Clearway Technology will fund the course and licence fees for successful candidates.
• Be fluent in spoken and written English.
• Excellent attention to detail and observation skills.
• Offers of employment will be subject to satisfactory references and pre‑employment security screening checks to BS7858.

Salary: £29,236.50 pa + benefits

Permanent, Fullt-time

Working Hours: 4 days on, 4 days off - 12-hour shifts comprising of both days and nights from 6 am to 6 pm and 6 pm to 6 am on a 4 on 4 off rotational basis. Overtime opportunities are also available.