Payments Operations Lead – Hybrid, Data-Driven Leader

Serco Limited; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days' holiday

Pension scheme

Training courses & apprenticeships

Wellbeing services

Job summary

Serco Limited in London seeks a Payment Operations Lead to head the Customer Payments Operations team for the London Cycle Hire contract. You will drive billing, payments, debt management and reconciliation with a focus on accuracy and compliance, supported by data insights and team leadership.

The role requires strong accounting knowledge, experience with ERP systems, and advanced Excel skills. Hybrid work is available with three days in the office.

Qualifications

• Sound accounting knowledge and ability to manage billing and payments processes.
• Experience in high-volume transactions and reconciliations.
• Experience with ERP systems and complex financial processes.
• Advanced Microsoft Excel skills and data analysis capability.
• Proven experience leading and developing teams with performance management.

Responsibilities

• Lead, coach and develop the Payment Operations team, creating a culture of accountability and high performance.
• Ensure timely delivery of payments reporting, reconciliations and external reporting to the client.
• Analyse large volumes of data to identify trends and support decision-making.
• Support provision of Customer led payment requests.
• Build strong relationships with internal teams and external stakeholders (e.g., TfL, Akkodis, Lyft).
• Drive continuous improvement across billing, reporting and debt management processes.
• Own and manage reporting against KPIs and ensure compliance with policies and financial controls.

Skills

Accounting basics

Data analysis

Excel

Leadership

Stakeholder management

High-volume processing

Education

Part-qualified accountant

ACCA/CIMA

Tools

ERP systems

Microsoft Excel

Payment systems

Job description

Serco Limited in London seeks a Payment Operations Lead to head the Customer Payments Operations team for the London Cycle Hire contract. You will drive billing, payments, debt management and reconciliation with a focus on accuracy and compliance, supported by data insights and team leadership.

The role requires strong accounting knowledge, experience with ERP systems, and advanced Excel skills. Hybrid work is available with three days in the office.