Contracts Manager UWE

Jobsforhumanity; West of England; In loco; GBP 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Lancer Scott, Bristol-based specialist in facilities management, seeks an experienced Facilities Manager to lead Hard Services across multiple sites. You will supervise HVAC, electrical and building fabric works, manage budgets and KPIs, and ensure regulatory and H&S compliance.

The role requires strong leadership, a commercial mindset, and the ability to coordinate multi-location teams. You will drive service quality, deliver improvement initiatives, and provide regular client updates while

Competenze

• 5+ years in Facilities Management with focus on Hard Services.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH desirable.
• Leadership experience across multiple locations.
• Commercial focus on account management and client expectations.
• Highly organised with strong problem solving and project management.
• Effective communication at all levels, and Proficiency in Excel/PowerPoint.

Mansioni

• Act as the primary client contact and attend strategy/performance reviews.
• Supervise delivery of Hard Services (HVAC, electrical, plumbing) on planned, reactive and quoted works.
• Manage account budget with accurate P&L and cost control.
• Monitor KPIs and SLAs to ensure contractual compliance.
• Ensure sites meet statutory, policy and H&S requirements; manage audits and risk assessments.
• Lead, coach and develop onsite service engineers and subcontractors.
• Oversee minor works/refurbishments and propose energy-saving innovations.
• Provide on-site technical guidance to engineering teams and drive productivity.
• Provide weekly performance reports highlighting issues and trends.
• Identify opportunities to expand scope and prepare related proposals.
• Provide on-call support and act as escalation point for serious incidents.

Conoscenze

Facilities Management

Hard Services

Leadership

Client Relationship

Budgeting

Project Management

Microsoft Excel

Communication

Formazione

Engineering qualification

Strumenti

MS Office

Descrizione del lavoro

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 5 years with turnover increasing from £56 million in 2020 to £125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth,

What will be my core responsibilities?

• Act as the primary point of contact for the client, attending regular strategy and performance review meetings to address concerns and identify service gaps.
• Supervise the delivery of Hard Services (HVAC, electrical, plumbing, building fabric) on a planned, reactive and quoted works basis.
• Manage the account budget, including accurate P&L and cost control.
• Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual compliance.
• Ensure all sites meet all statutory, policy, and health and safety (H&S) requirements, manage audits and risk assessments.
• Lead, coach, and develop onsite service engineers and manage third-party sub-contractors.
• Oversee minor works and refurbishments and, where required, propose technological innovations (e.g., energy efficiency tools) to improve building performance.
• Utilise your technical understanding to solve complex problems and provide a clear way forward for the engineering teams on site.
• Drive engineering productivity and efficiencies to enhance the quality and speed of service to the client.
• Provide weekly reports detailing performance against KPI's and highlighting areas of concern and common issues.
• Continually seek out opportunities for increased scope of works and prepare proposals for managing those work streams.
• Provide support on an on call basis and act as the escalation point for serious incidents.

What do I need to be successful in this role?

• 5+ years experience in Facilities Management with a focus on Hard Services for high quality and innovative buildings.
• Engineering, mechanical or electrical qualification.
• IOSH or NEBOSH qualified is desirable.
• Proven leadership experience in managing teams across multiple locations.
• A commercially driven approach to account management.
• Proven ability in building a successful contract and managing client expectations.
• Highly organised approach, able to juggle multiple priorities effectively.
• Strong problem-solving, decision-making, and project management skills.
• Effective communicator at all levels.
• Highly proficient in the use of Microsoft suite, especially Excel and PowerPoint

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.