Contracts Manager

Recruitment Helpline; Newark on Trent; On-site; GBP 52,000 - 70,000; Full time

Job summary

Recruitment Helpline is advertising a Contracts Manager role based in Newark. You will lead a team of engineers and coordinators, manage all contracts from initiation to delivery, and ensure projects meet timescales, budgets and safety standards.

Reporting to the COO, you will drive continuous improvement across processes, liaise with customers, suppliers and internal teams, and embed best practice in contract administration and operational activity.

Qualifications

• Minimum of 3 years of installations and project management.
• Strong customer engagement and stakeholder management skills.
• Clear communication style with the ability to partner with all levels of the business.
• Able to motivate and manage in an effective & pro-active manner.

Responsibilities

• Maintain the highest standard of customer relationship, service and professionalism at all times.
• Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer\'s instructions and Codes of Practice.
• Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time.
• Liaise with clients and engineers daily - provide excellent service with updates, queries and problem solving.

Skills

Project management

Stakeholder management

Customer relations

Team leadership

Microsoft Office

ERP systems

Tools

Contract management software

Sage

Oracle

SAP

Job description

An excellent opportunity for a Contracts Manager to join a well-established company based in Newark

Salary: Competitive Salary, Depending on Experience.

Location: Newark, NG24.

About The Company

Since being established in 1984, they have grown to become the UK's market leading gate and barrier company and has cemented a legacy that is synonymous with quality, reliability and service.

The company ethos has always been to put the client first. Engaging with their clients and using their wealth of employee experience and expertise to deliver a first-class product every time.

About The Role

This is a hands on role Reporting to the Chief Operating Officer you will lead a team of engineers and coordinators. Managing all aspects of the Contracts Department, you will coordinate resources and communicate effectively with customers, suppliers and internal stakeholders ensuring projects are delivered on time, within budget, and to the highest quality and safety standards.

The Contracts Manager is a key member of the company's management team, you will collaborate with all areas of the business and should be prepared to take initiative, whilst continually improving processes and operational activity.

Job Duties

• Maintain the highest standard of customer relationship, service and professionalism at all times.
• Work with all relevant staff and departments to process all contracts in a diligent manner and within the accepted time scales, costs, customer's instructions and Codes of Practice.
• Progress current contracts and chair weekly production meetings liaising with relevant departments to ensure customer requirements and installation and deliveries are met on time.
• Liaise with clients and engineers daily - provide excellent service with updates, queries and problem solving.
• Ensure client correspondence in virtual folders is updated.
• Oversee the updating of the 'Schedule it' spreadsheet - by adding installation dates and allocation of engineers to contracts.
• Monitor the progress of all installations and site attendance on a daily basis.
• Organise holiday/sickness cover with Service & Maintenance Manager
• Work in collaboration with the Service Manager to “best manage” the time of civil & installation engineers
• Telephone support including contracts department mobile. Including weekend rotation when engineers are on site
• Ensure all new orders are added to the contract master spreadsheet and dates are updated.
• Ensure all spreadsheets are updated on a regular basis (Contract master, Contract activity sheet, Contract milestone, Virtual contract)
• Deal with short shipments and implement preventive actions where required
• Maintain and update the 'Fabrication schedule' spreadsheet.
• Attend meetings and conference calls when & where applicable.
• Complete accounts tasks such as checking and processing timesheets and expenses.
• Oversee the completion of invoicing
• Ensure special parts are available from production/purchasing to meet requirements
• Produce accurate information to enable your team to carry out their work in the most efficient & detailed manner available to them.
• To take appropriate action, either verbally or written to ensure each contract is administered smoothly and trouble free.
• To monitor the work performance of all site engineers in association with the Service Department Manager.
• Team Management: including recruitment, motivation, performance management, coaching & development as per company policies and procedures.
• Organise workload and using logistical statistics to plan and organise, raise and assign work for Contract Coordinators each week.
• Support Contract Coordinators with unforeseen events on site
• Support Contract Coordinators, where required in sourcing materials / Hire equipment during unforeseen events.
• Visit sites as required and to liaise with customers
• Process Improvements: initiate and implement changes to processes and systems as required.
• Comply with all Company Rules, Regulations and Legal Requirements.
• To comply with all reasonable requests that will assist with the successful running of the company.
• To manage and control:
• A master production / contract schedule
• A weekly production and disseminated to relevant departments
• A weekly production meeting

Skills, Knowledge and Behaviours

• Minimum of 3 years of installations and project management.
• Strong customer engagement and stakeholder management skills.
• Clear communication style with the ability to partner with all levels of the business.
• Able to motivate and manage in an effective & pro-active manner.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Comfortable with Microsoft Packages and ERP systems (Sage, Oracle, SAP etc.).
• Health & Safety NEBOSH or IOSH Certified an advantage.
• Certifications: SMSTS / CSCS.
• Good understanding of relevant legislation, regulations and standards.
• Willingness to travel.
• UK Driver's License.

Health & Safety RESPONSIBILITIES

Section 7 - HASAWA 1974

Employee's legal duties under Health & Safety at work act 1974 states that all employees should take reasonable care of themself and of other persons who may be affected by acts or omissions at work.

Every employee shall co-operate with their employer in relation to any health and safety issues.

Section 8 - HASAWA 1974

No person shall intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety and welfare

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need