Contracts Manager

Jobs4; City of Westminster; Hybrid; GBP 51,000 - 69,000; Full time

Job summary

Jobs4 seeks an experienced Contracts Manager in West London for a hybrid role combining repairs quality assurance, facilities management and contractor performance. The position supports a high-profile public sector organisation with oversight of repairs, communal works and facilities services.

The role requires inspecting work, resolving complex issues, ensuring compliance, and driving service improvements while coordinating with contractors and internal teams to deliver high-quality outcomes

Qualifications

• Experience in housing repairs and property maintenance.
• Strong background in quality assurance, facilities management or contractor performance management.
• Proven ability to manage inspections, contractors and complex service issues with a focus on quality and customer outcomes.

Responsibilities

• Managing post-inspections and quality assurance processes.
• Identifying incomplete, defective or poor-quality works.
• Monitoring repairs and maintenance within communal areas.
• Managing complex complaints and service recovery.
• Overseeing baseline repairs, compliance and cleaning services.
• Managing and monitoring Planned Preventative Maintenance (PPM).
• Monitoring contractor performance, KPIs and service standards.
• Driving continuous improvement across repairs and facilities services.

Skills

Quality Assurance

Facilities Management

Contractor Performance

Housing Repairs

Service Improvement

Job description

Job Description

Contracts Manager Temporary - Permanent (£60k salary) West London Hybrid Working (1 day per week from home) We are seeking an experienced Repairs Quality Assurance, Facilities & Commercial Manager to join a high-profile London-based public sector organisation. This is a varied operational role responsible for monitoring the quality and performance of housing repairs, communal works and facilities services. You will work closely with contractors and internal teams to identify service failures, improve standards and ensure residents receive a high-quality service.

Key responsibilities include:

• Managing post-inspections and quality assurance processes
• Identifying incomplete, defective or poor-quality works
• Monitoring repairs and maintenance within communal areas
• Managing complex complaints and service recovery
• Overseeing baseline repairs, compliance and cleaning services
• Managing and monitoring Planned Preventative Maintenance (PPM)
• Monitoring contractor performance, KPIs and service standards
• Driving continuous improvement across repairs and facilities services

About you:

You will have experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management. You will be confident undertaking inspections, managing contractors and resolving complex service issues, with a strong focus on quality, compliance and customer outcomes.

Ideal backgrounds include:

• Quality Assurance Manager
• Repairs Manager
• Facilities Manager
• Contract Manager
• Property Services Manager
• Repairs Compliance Manager