Contracts Manager

Karter Thomas Ltd; Greater London; Hybrid; GBP 51,000 - 69,000; Full time

Job summary

Karter Thomas Ltd in West London is currently seeking an experienced Contracts Manager to oversee repairs quality assurance, facilities and contractor performance for a high-profile public sector client. The role is hybrid, with one day per week from home, and a temp-to-perm contract with a £60,000 salary.

You will monitor housing repairs, communal works and facilities services, inspect post-work and drive improvements.

Qualifications

• Experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management.
• Ability to inspect works, manage contractors and resolve complex service issues with a focus on quality and compliance.
• Backgrounds include roles like Quality Assurance Manager, Repairs Manager or Facilities Manager.

Responsibilities

• Monitoring post-inspections and QA processes
• Identifying incomplete, defective or poor-quality works
• Monitoring repairs and maintenance within communal areas
• Managing complex complaints and service recovery
• Overseeing baseline repairs, compliance and cleaning services
• Managing Planned Preventative Maintenance (PPM)
• Monitoring contractor performance, KPIs and service standards
• Driving continuous improvement across repairs and facilities services

Skills

Housing repairs

Property maintenance

Quality assurance

Facilities management

Contractor performance

Job description

Contracts Manager

Temporary - Permanent ( 60k salary)

West London

Hybrid Working (1 day per week from home)

We are seeking an experienced Repairs Quality Assurance, Facilities & Commercial Manager to join a high-profile London-based public sector organisation.

This is a varied operational role responsible for monitoring the quality and performance of housing repairs, communal works and facilities services. You will work closely with contractors and internal teams to identify service failures, improve standards and ensure residents receive a high-quality service.

Key responsibilities include:

• Managing post-inspections and quality assurance processes
• Identifying incomplete, defective or poor-quality works
• Monitoring repairs and maintenance within communal areas
• Managing complex complaints and service recovery
• Overseeing baseline repairs, compliance and cleaning services
• Managing and monitoring Planned Preventative Maintenance (PPM)
• Monitoring contractor performance, KPIs and service standards
• Driving continuous improvement across repairs and facilities services

About you:

You will have experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management.

You will be confident undertaking inspections, managing contractors and resolving complex service issues, with a strong focus on quality, compliance and customer outcomes.

Ideal backgrounds include:

Quality Assurance Manager, Repairs Manager, Facilities Manager, Contract Manager, Property Services Manager or Repairs Compliance Manager.