Repairs & Facilities Quality Assurance Manager

Karter Thomas Ltd; Greater London; Hybrid; GBP 51,000 - 69,000; Full time

Job summary

Karter Thomas Ltd in West London is currently seeking an experienced Contracts Manager to oversee repairs quality assurance, facilities and contractor performance for a high-profile public sector client. The role is hybrid, with one day per week from home, and a temp-to-perm contract with a £60,000 salary.

You will monitor housing repairs, communal works and facilities services, inspect post-work and drive improvements.

Qualifications

• Experience in housing repairs, property maintenance, quality assurance, facilities management or contractor performance management.
• Ability to inspect works, manage contractors and resolve complex service issues with a focus on quality and compliance.
• Backgrounds include roles like Quality Assurance Manager, Repairs Manager or Facilities Manager.

Responsibilities

• Monitoring post-inspections and QA processes
• Identifying incomplete, defective or poor-quality works
• Monitoring repairs and maintenance within communal areas
• Managing complex complaints and service recovery
• Overseeing baseline repairs, compliance and cleaning services
• Managing Planned Preventative Maintenance (PPM)
• Monitoring contractor performance, KPIs and service standards
• Driving continuous improvement across repairs and facilities services

Skills

Housing repairs

Property maintenance

Quality assurance

Facilities management

Contractor performance

Job description

Karter Thomas Ltd in West London is currently seeking an experienced Contracts Manager to oversee repairs quality assurance, facilities and contractor performance for a high-profile public sector client. The role is hybrid, with one day per week from home, and a temp-to-perm contract with a £60,000 salary.

You will monitor housing repairs, communal works and facilities services, inspect post-work and drive improvements.