Contracts Coordinator Wakefield Customer Services

Whittan Group; Wakefield; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

Life assurance

Employee discount scheme

Cycle2Work Scheme

Job summary

The Whittan Group is seeking a Contracts Coordinator for a 6 month fixed term contract in Wakefield.

You will manage customer requirements from order receipt through to delivery and installation, coordinating projects, processing orders, ordering stock, and ensuring the customer experience remains outstanding throughout the lifecycle.

Qualifications

• Experience in a Contracts Coordinator, Project Coordinator, Order Management or Customer Service role.
• Strong organisational and administrative skills.
• Excellent communication skills, written and verbal.
• Ability to manage multiple priorities and deadlines.
• Proactive problem-solving approach.
• Experience using SAP or similar ERP systems.
• Good IT skills across multiple systems.

Responsibilities

• Process customer orders and validate all order requirements for accuracy.
• Generate quotations and enter orders into internal systems.
• Order materials and stock to align with project schedules.
• Produce and manage Health & Safety documentation.
• Coordinate installation schedules with installation teams.
• Maintain accurate records across SAP, Salesforce and internal systems.
• Monitor delivery times and manage potential delays.
• Communicate with customers, suppliers and internal stakeholders.
• Support Project Managers with coordination activities.
• Manage invoicing and ensure financial information accuracy throughout the project lifecycle.

Skills

Contracts coordination

Project coordination

Order management

Customer service

Tools

SAP

Salesforce

ERP systems

Job description

6 Month Fixed Term Contracts Coordinator

Wakefield

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market-leading brands, we design, manufacture and install innovative storage solutions for commercial and industrial environments across the UK and Europe.

Due to continued growth, we are looking for aContracts Coordinator to join our busy and dynamic team in Wakefield.

About the Role

The Contracts Coordinator will play a key role in managing customer requirements from order receipt through to delivery and installation. You will be responsible for coordinating projects, processing orders, ordering stock, preparing Health & Safety documentation, arranging installations, and ensuring customers receive an exceptional service throughout the process.

Working closely with Project Managers, customers, suppliers and internal departments, you will ensure projects are delivered accurately on time and within budget.

Key Responsibilities

• Process customer orders and validate all order requirements for accuracy.
• Generate quotations and enter orders onto internal systems.
• Order materials and stock, ensuring availability aligns with project schedules.
• Produce and manage Health & Safety documentation.
• Coordinate installation schedules and liaise with installation teams.
• Maintain accurate records across SAP, Salesforce and internal systems.
• Monitor delivery times and proactively manage any potential delays.
• Communicate effectively with customers, suppliers and internal stakeholders.
• Support Project Managers with project coordination activities.
• Manage invoicing and ensure financial information remains accurate throughout the project lifecycle.

About You

We're looking for an organised and detail-oriented individual who thrives in a fast-paced environment and enjoys coordinating multiple projects simultaneously.

You'll ideally have:

• Previous experience in a Contracts Coordinator, Project Coordinator, Order Management or Customer Service role.
• Strong organisational and administrative skills.
• Excellent communication skills, both written and verbal.
• The ability to manage multiple priorities and deadlines.
• A proactive approach to problem-solving.
• Experience using SAP or a similar ERP system (desirable).
• Good IT skills and confidence working across multiple systems.

Why Join The Whittan Group?

At The Whittan Group, you'll become part of a successful and growing organisation with a strong reputation for quality and innovation. We value people who demonstrate:

• Adaptability – embracing change and thriving under pressure.
• Collaboration – working together to achieve shared goals.
• Trust – acting with integrity and delivering on commitments.

This is an excellent opportunity to join an industry-leading business and play a key role in delivering outstanding customer projects.

The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.

Competitive

Hours

37.5

Competitive Salary33 days holiday per annum including bank holidays pro rataCompany pensionLife assuranceEmployee discount schemeLong Service AwardsEmployee Assistance ProgrammeSupport from Trained Mental Health First AidersCycle2Work SchemeMedicash Scheme