3PL Contracts Coordinator

En Route International; Windsor; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading company in the logistics sector is seeking a Contracts Coordinator to manage relationships with 3PL service partners. This role involves ensuring compliance with contractual obligations and optimizing supply chain processes. The ideal candidate will have a strong background in account management and customer service, with excellent communication skills. Join a dynamic team that values collaboration and proactive problem-solving.

Benefits

Birthday day off

25 days off a year

Company bonus scheme

Hybrid Working (3 days in office)

Medical Insurance

Referral Scheme

Social Events

Flexi Time

Qualifications

• Experience in Account Management and Customer Service is essential.
• Desirable experience in Project or Change Management.
• Excellent verbal and written communication skills required.

Responsibilities

• Serve as the primary contact for contract-related inquiries.
• Monitor and evaluate contract performance against service levels.
• Collaborate with cross-functional teams for new contracts.

Skills

Account Management

Customer Service

Project Management

Communication

Problem Solving

Flexibility

Job description

En Route International provided pay range

This range is provided by En Route International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from En Route International

Location: Windsor, UK

Salary: Up to £42k per annum

• Birthday day off
• 25 days off a year
• Company bonus scheme
• Hybrid Working (3 days in office)
• Medical Insurance
• Referral Scheme
• Social Events
• Flexi Time

We’re En Route. We’re a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.

As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world’s largest combined air services providers.

En Route’s expertise is one of the many reasons why we’ve enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.

Are you ready to become part of our story?

Job purpose

Reporting to the Head of Contracts Management, the Contracts Coordinator will be responsible the day-to-day tasks associated with the management of our 3PL service partners. Ensuring all contractual obligations and standards are met concerning the provision of third-party logistics (3PL) services within the global organisation. You will play a key role in optimizing our supply chain network and design, ensuring the smooth operational flow of both goods and services.

Key responsibilities

• Serve as the primary point of contact for all contract-related matters and inquiries responding promptly and courteously, striving to exceed the stakeholders expectations
• Lead routine meetings with 3PL service partners, setting agendas, documenting minutes, and distributing actions to appropriate stakeholders
• Reconcile weekly invoicing to ensure both purchase and sales of third-party services are in accordance with the contractual rates
• Monitor and evaluate contract performance, ensuring compliance with agreed service levels, key performance indicators, and contractual obligations
• Maintain accurate and up-to-date contract documentation, ensuring proper record-keeping and adherence to internal policies and procedures, managing stakeholders to ensure deadlines or anniversaries are met
• Support cross-functional teams with reporting progress of process improvements and cost saving initiatives, monitoring effectiveness
• Assist in documenting of Supply Chain initiatives and the associated business cases, ensuring proposals can be submitted for internal approval in timely fashion
• Conduct regular cross-functional reviews and audits to identify potential risks, issues, or non-compliance, and assist with the development of appropriate mitigation strategies
• Collaborate with cross-functional teams, including supply chain, procurement, technical and legal, to understand the operational needs for new contracts
• Stay updated on industry trends, regulations, and best practices related to 3PL contracts, and apply this knowledge to support contract management processes
• Undertake any further duties which may from time to time be assigned

This job description is not intended to be either prescriptive or exhaustive but is issued as a general framework at the time of writing.

Skills & Qualifications

• Background in Account Management and Customer Service
• Experience of Project or Change Management, desirable
• Exposure to Third-Party Logistics, Supply Chain Operations, or International Trade, desirable
• Experience of FMCG, desirable
• Excellent verbal and written communication skills
• Ability to prioritise workload, multitask, and work to deadlines effectively.
• Ability to work on own initiative and collaborate with multiple stakeholders.
• Flexible to take on extra and varied tasks when required.
• Enjoy working in a fast-paced environment and adapting to changing circumstances.
• Proactive and quick thinking in solving problems.
• Have a positive attitude with a strong passion for what you do

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage, Wholesale Food and Beverage, and Food and Beverage Manufacturing

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