Contract Coordinator

TN United Kingdom; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider is seeking a Contract Coordinator to enhance customer satisfaction through effective contract administration and support. The ideal candidate will possess strong organizational and customer service skills, thrive in a dynamic environment, and contribute to continuous service improvement. Join a successful FTSE100 company and enjoy a flexible rewards package.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• High level of organisational and administrative skills.
• Proven experience in a busy office environment.
• Exceptional admin and customer service skills.

Responsibilities

• Responsible for all aspects of contract administration.
• Provide administrative support to project engineers.
• Ensure internal procedures and processes are followed.

Skills

Organisational skills

Customer service skills

Administrative skills

Communication skills

IT skills

Tools

MS Office

Job description

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About The Role

Are you the type of person who enjoys regularly interacting with customers, offering support with enquiries, and seamlessly converting them into sales? If so, this could be the role for you.

We’re looking for a Contract Coordinator with excellent customer service skills who thrives in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

In this role, you will be responsible for all aspects of contract administration for the core Trakway business, from initial enquiry to final recovery, while providing administrative support to a team of project engineers, ensuring internal procedures and processes are followed at all times. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the best experience for our customers and continue to improve our service.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.

About You

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and support your future aspirations.

To succeed as a Coordinator, you will bring the following skills and behaviors:

• High level of organisational and administrative skills.
• Proven experience working successfully in a busy office environment.
• Exceptional admin and customer service skills demonstrated in previous roles.
• Ability to work as part of a team, supporting colleagues.
• Flexible, self-motivated, proactive, and eager to embrace new training opportunities.
• Excellent verbal and written communication skills.
• Strong administration, planning, and organisational skills with attention to detail and accuracy.
• Good IT skills, including MS Office (Excel and Outlook) and experience with database entry.
• Previous experience in the hire or construction industry is advantageous but not essential.