Contracts Co Ordinator

Adecco; Northwich; On-site; GBP 21,000 - 29,000; Full time

Job summary

Adecco is recruiting a Temporary Contracts Coordinator in the UK manufacturing sector. The role is based fully onsite in Northwich, working Monday to Friday from 8.00am to 5.00pm.

You will plan and coordinate engineer workloads, manage schedules for installation, repair and maintenance, and act as the main customer contact with timely progress updates. Responsibilities include building customer relationships, coordinating with suppliers and internal teams, monitoring progress, maintaining

Qualifications

• Excellent customer service and communication skills.
• Highly organized with exceptional attention to detail.
• Strong problem-solving ability and a proactive approach to managing workloads.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience with business management software, scheduling systems, or CRM platforms.
• Confident communicator with excellent written and verbal skills.

Responsibilities

• Plan, schedule, and coordinate engineer workloads to enhance efficiency and customer satisfaction.
• Manage daily, weekly, and long-term engineer schedules for installation, repair, and maintenance activities.
• Serve as the primary point of contact for customers, providing timely updates on project progress and completion dates.
• Build and maintain strong relationships with customers through professional and proactive communication.
• Collaborate with suppliers, subcontractors, and internal departments to ensure on-time project delivery.
• Monitor contract progress, identifying potential delays or issues, and escalation as necessary.
• Create, update, and manage jobs using the management system.
• Maintain accurate contract documentation, including quotations, purchase orders, and completion paperwork.
• Handle customer enquiries and complaints professionally, ensuring resolution.
• Support the operational team in achieving service level agreements (SLAs) and business objectives.
• Produce reports and operational updates as required.
• Ensure compliance with company processes, procedures, and health and safety regulations.

Skills

Customer service

Communication

Highly organized

Problem solving

Attention to detail

Written & verbal skills

Tools

Outlook

Excel

Word

Teams

CRM platforms

Scheduling systems

Job description

Are you an exceptional organiser with a flair for customer service? Our client, a leading organisation in the Manufacturing & Production sector, is seeking a Temporary Contracts Coordinator.

Monday - Friday 8.00am - 5.00pm based fully onsite

Key Responsibilities:

• Plan, schedule, and coordinate engineer workloads to enhance efficiency and customer satisfaction.
• Manage daily, weekly, and long-term engineer schedules for installation, repair, and maintenance activities.
• Serve as the primary point of contact for customers, providing timely updates on project progress and completion dates.
• Build and maintain strong relationships with customers through professional and proactive communication.
• Collaborate with suppliers, subcontractors, and internal departments to ensure on-time project delivery.
• Monitor contract progress, identifying potential delays or issues, and escalation as necessary.
• Create, update, and manage jobs using the management system.
• Maintain accurate contract documentation, including quotations, purchase orders, and completion paperwork.
• Handle customer enquiries and complaints professionally, ensuring resolution.
• Support the operational team in achieving service level agreements (SLAs) and business objectives.
• Produce reports and operational updates as required.
• Ensure compliance with company processes, procedures, and health and safety regulations.

Skills & Experience:

• Excellent customer service and communication skills.
• Highly organised with exceptional attention to detail.
• Strong problem-solving ability and a proactive approach to managing workloads.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Experience with business management software, scheduling systems, or CRM platforms.
• Confident communicator with excellent written and verbal skills.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.