Contracts Administrator

Focus Group; Exeter; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

24 days holiday

Discounts across retail, food and旅行

Health & wellbeing programs

Regular social events

Volunteer day

Parental leave

Training program

Plus more benefits

Job summary

Focus Group is seeking a Contracts Administrator - Contract Processing Agent in Exeter. The role sits in a hybrid setup (HQ Exeter, 4 days in office, 1 from home after probation) with a starting salary of £25,000 plus a performance-based annual bonus.

You will manage contracts and documentation for customer off-boarding, ensuring accuracy and a positive customer impression. You’ll join a busy Customer Loyalty team, supporting seamless processing, effective communication, and collaborative

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced admin or processing environment.
• Ability to multitask and manage multiple steps of a process simultaneously.
• Strong time management and organisational abilities.
• Proven ability to work independently with accuracy and persistence.
• Excellent attention to detail and a passion for getting things right.
• Capable of solving problems and suggesting improvements where needed.
• Competency in Microsoft Office (especially Excel, Outlook, and Word).

Responsibilities

• Manage contract and documentation as part of the Customer Loyalty team.
• Ensure off-boarding runs accurately and smoothly.
• Maintain accurate records and processes for contract processing.
• Collaborate with colleagues to improve processing efficiency.

Skills

Detail-oriented

Multitasking

Cross-team communication

Problem-solver

Independent worker

Attention to detail

Process improvement

Microsoft Office

Tools

Microsoft Office

Job description

Contracts Administrator - (Contract Processing Agent)

Reporting to: Customer Loyalty Team Lead

Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)

Salary: £25,000 + Annual Performance Based Bonus

(Internal Job Level Reference: Associate)

Join Focus Group as a Contract Processing Agent and keep our processes seamless

Who We Are:

At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.

What We’re Looking For.....

This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.

You’ll be:

• Exceptionally detail-oriented with a methodical approach to work
• Able to juggle multiple admin tasks without breaking a sweat
• A strong communicator who works well across teams
• A problem-solver who can spot issues and suggest improvements
• Comfortable working independently but loves being part of a collaborative team

What you'll need:

• Excellent written and verbal communication skills
• Experience in a fast-paced admin or processing environment
• Ability to multitask and manage multiple steps of a process simultaneously
• Strong time management and organisational abilities
• Proven ability to work independently with accuracy and persistence
• Excellent attention to detail and a passion for getting things right
• Capable of solving problems and suggesting improvements where needed
• Competency in Microsoft Office (especially Excel, Outlook, and Word)

What's in it for you?

Beyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:

• 24 days holiday to start (plus your birthday off)
• Access to 100s of discounts across retail, food and travel
• Health & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchers
• Regular social events, STAR award recognition
• Paid volunteering day
• Enhanced maternity, paternity and adoption leave
• Structured training so you're fully supported from day one
• Plus much more...

Why Join Focus Group?

At Focus Group, we celebrate individuality, value contribution, and invest in your development.

You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.

Whether you're driven, motivated, and looking for that first break into the corporate world, or you've already got experience and are looking for a team that's the right fit, we'd love to hear from you.