Contract Support Specialist: CAFM & Materials

Dalkia Energy Services Ltd; Lincoln; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday

Life assurance

Pension scheme

Private medical insurance

Recognition programmes

Employee referral bonus

Volunteer day

Flexible benefits

Wellbeing programmes

Induction and training

Job summary

Dalkia UK is recruiting a Contract Support Administrator to join the Lincoln-based team at the University of Lincoln. You will handle CAFM system administration, stock control, procurement processes and financial support, helping ensure smooth delivery of Hard FM services.

The role requires strong organisational skills and the ability to manage competing priorities in a busy facilities environment. Reporting to the Lead Contract Support and Assistant Contract Manager, you will work closely with

Qualifications

• Experience supporting clients and end users.
• Basic financial support including invoicing, WIP, timesheets and expenses.
• Knowledge of Planon CAFM system.

Responsibilities

• Meetings: arrange meetings with suppliers and coordinate actions with the service delivery team.
• Contract Delivery: support operations admin to meet KPIs and SLAs.
• Stock Control: track spares, raise POs, manage WIP, and billing queries.
• Asset Register and CAFM Jobs: maintain asset registers and raise tickets in CAFM.
• Admin & Reporting: manage records and data in the CAFM system.
• Helpdesk: support reactive helpdesk and ensure KPIs are met.
• Suppliers: liaise with suppliers on orders and costs.
• Customer Service: deliver service standards and client satisfaction.
• Communication: share updates with team and client.
• Learning & Development: support training and performance reviews.

Skills

IT skills

Client-facing experience

Tools

Planon

Job description

Dalkia UK is recruiting a Contract Support Administrator to join the Lincoln-based team at the University of Lincoln. You will handle CAFM system administration, stock control, procurement processes and financial support, helping ensure smooth delivery of Hard FM services.

The role requires strong organisational skills and the ability to manage competing priorities in a busy facilities environment. Reporting to the Lead Contract Support and Assistant Contract Manager, you will work closely with