Contract Support Officer x2

Bristol City Council; West of England; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Bristol City Council is seeking two Contract Support Officers to join the Housing Repairs & Maintenance Service. The role is full-time (37 hours) Monday to Friday, with hybrid working options and a focus on commercial, administrative and performance management support across a mix of contracts.

You will assist with contractor onboarding, portal administration, and stakeholder engagement to ensure value for money and timely delivery.

Qualifications

• Organised, analytical and customer-focused candidate.
• Experience in contract management, procurement, performance management or administration.
• Knowledge of public-sector governance and procurement would be advantageous.

Responsibilities

• Support management and delivery of contracts across Bristol City Council's Housing Repairs & Maintenance Service.
• Provide commercial, administrative and performance management support.
• Assist with onboarding, account maintenance and adoption of the NEC Contractor Portal.
• Support contracts across multiple areas including materials, repairs and related services.

Skills

Organised

Analytical

Customer-focused

Contract management experience

Procurement experience

Administrative experience

Education

Relevant qualification

Tools

Proactis

Atamis

NEC Contractor Portal

NEC Housing's Contractor Portal

Job description

Contract Support Officer x2

Job description

Full Time, 37 hours per week working Monday to Friday. A fantastic opportunity has arisen within Bristol City Council's Housing Repairs & Maintenance Service for two motivated and organised Contract Support Officers to join our growing Contract Management team. This is an exciting opportunity to play a key role in supporting the management and delivery of contracts across Bristol City Council's Housing Repairs & Maintenance Service, with a £42m annual revenue budget and £90m annual capital programme. Working alongside Contracts Managers and operational teams, you will provide commercial, administrative and performance management support across a diverse portfolio of contracts, helping to ensure services are delivered effectively, achieve value for money and meet the needs of Bristol's residents. You will also support the rollout and ongoing administration of the NEC Contractor Portal, assisting with contractor onboarding, account creation and maintenance, responding to user queries and supporting contractors and colleagues to maximise adoption of the platform. You will support contracts across a range of areas, including:

• Material Supply (Including; Gas, Plumbing, Electrical, General Building Materials and Tool Hire)
• Asbestos Surveying and Consultancy
• Waste Management Services
• Responsive Repair related works including:
  • Multi-trade Responsive Repairs
  • Void Refurbishment
  • Drainage and Cold-Water Works
  • Roofing Repairs
  • Scaffolding
  • Flooring Works
  • Disrepair Claim related repairs
  • Damp & Mould related works and services
  • Consultancy Services including Party Wall and Expert Witness consultancy

What do I need to have? We are looking for an organised, analytical and customer-focused individual with experience of working in a contract management, commercial, procurement, performance management or administrative environment. You will be comfortable managing competing priorities, working with a range of stakeholders and ensuring activities are delivered accurately and to agreed timescales. Knowledge and understanding of contract law, procurement processes and public-sector governance would be advantageous, as would experience within a housing, construction, repairs and maintenance or local authority environment. Experience of supporting system implementations, user administration, contractor onboarding, or supplier engagement activities would also be beneficial. You should be confident in supporting staff and working with stakeholders to promote system adoption and continuous improvement. Knowledge or experience of Proactis, Atamis, NEC Housing's Contractor Portal, or similar procurement and contract management systems would be advantageous. A relevant qualification or commitment to professional development would also be beneficial. This role will be primarily office based at Sandy Park to support operational and contract management teams. Some hybrid working will be possible. You will be required to attend meetings with contractors, suppliers and stakeholders, which may be held face to face.

Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

If you have any further queries after reading the job advert along with the attached job paperwork, then please contact Aaron Lewis at [e-mail]

Bristol City Council are not offering sponsorship for this role.

Interviews will be held in person at A-Shed, Sandy Park Road, BS4 3NZ.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers but is used confidentially to make sure that everyone is treated fairly.