Contract Manager - Disabled Adaptations

Bristol City Council; West of England; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Generous annual leave

Training & wellbeing support

Job summary

Bristol City Council is seeking an experienced Contracts Manager - Disabled Adaptations to lead the delivery of home adaptations for disabled residents in Bristol. You will manage contractor performance, ensure contract compliance, and work with surveyors and caseworkers to shape service delivery.

The role combines strategic contract management with hands-on surveying and occasional frontline delivery. It offers hybrid working, generous leave and professional development opportunities.

Qualifications

• Experience of contract and contractor management within a housing, property maintenance, adaptations or construction environment.
• Strong knowledge of procurement, contract management and supplier performance.
• Experience of monitoring performance through KPIs, service reviews and data analysis.
• Good understanding of health and safety requirements within construction and property-related services.
• Excellent communication and stakeholder management skills.
• The ability to balance strategic thinking with practical problem-solving.
• A commitment to delivering high-quality, customer-focused services that achieve positive outcomes for residents.

Responsibilities

• Lead the management and development of contracts that deliver home adaptations for disabled residents.
• Manage contractor and supplier performance; ensure compliance; monitor quality and value for money.
• Lead regular performance review meetings; monitor KPIs, review customer feedback and service data.
• Support future procurement activity for adaptation services across the city.
• Carry a small technical caseload and undertake surveying activities as required.
• Line manage the Quality and Compliance Surveyor and maintain high workmanship standards.

Skills

Contract management

Procurement

KPI analysis

Health & safety

Stakeholder management

Problem solving

Customer service

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC009062 Date posted 06/11/2026 Application closing date 29/11/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG12: £44,253 - £47,665 Package Blank Contractual hours 37 Basis Full time Job category/type Housing Attachments Bristol City Council Application Guidance.pdf Person Specification.pdf Job Description.pdf

Full Time, Permanent

Location: 100 Temple Street / Hybrid Homeworking

Are you an experienced Contracts Manager with a passion for delivering high-quality services that help people live independently in their own homes?

Do you thrive on building strong contractor relationships, driving performance improvements and ensuring excellent customer outcomes?

If so, we'd love to hear from you.

About Us

Accessible Homes and TEC Hub is Bristol's cross-tenure, one-stop service supporting people to access and use their homes safely and independently. We are a friendly, progressive, multidisciplinary team providing preventative and proactive solutions ranging from simple equipment provision to highly complex adaptations.

Our work makes a genuine difference to people's lives every day. We are now looking for a Contracts Manager - Disabled Adaptations to help us shape and oversee the delivery of adaptation services across Bristol.

The Role

This is an exciting opportunity to lead the management and development of contracts that deliver vital home adaptations for disabled residents.

You will be responsible for managing contractor and supplier performance, ensuring compliance with contractual requirements, monitoring quality and value for money, and identifying opportunities to improve service delivery. Working closely with the Accessible Homes Surveying and Caseworker teams, you will ensure contracts are responsive to customer needs and operational priorities.

You will lead regular performance review meetings, oversee KPI monitoring and reporting, analyse customer feedback and service data, and support future procurement activity for adaptation services across the city.

Unlike many traditional contract management roles, this post also maintains a connection to frontline service delivery. You will carry a small technical caseload and undertake surveying activities as required, helping you maintain professional expertise while providing operational oversight of contracted works.

The role also includes line management of the Quality and Compliance Surveyor and will play a key part in maintaining high standards of workmanship, compliance and customer satisfaction.

What We Are Looking For

You will bring:

• Experience of contract and contractor management within a housing, property maintenance, adaptations or construction environment.
• Strong knowledge of procurement, contract management and supplier performance.
• Experience of monitoring performance through KPIs, service reviews and data analysis.
• A good understanding of health and safety requirements within construction and property-related services.
• Excellent communication and stakeholder management skills.
• The ability to balance strategic thinking with practical problem-solving.
• A commitment to delivering high-quality, customer-focused services that achieve positive outcomes for residents.

Above all, you will be proactive, collaborative and motivated to continuously improve the services we provide.

What We Can Offer You

In this role, you will have the opportunity to:

• Help shape and influence the future delivery of adaptation services across Bristol.
• Work closely with a skilled multidisciplinary team of surveyors, caseworkers and technical specialists.
• Build strong partnerships with contractors and suppliers to improve quality and outcomes.
• Combine strategic contract management with operational involvement in adaptation delivery.
• Make a real difference to the lives of disabled residents and their families.

You’ll also enjoy the full benefits of working for Bristol City Council, including:

• Hybrid working arrangements
• Flexible working and flexitime
• Generous annual leave entitlement
• Access to training, professional development and wellbeing support

Bristol City Council are not offering sponsorship for this role.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Interviews are provisionally booked for 11th December.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.