Contract Support Officer

Clarion Housing Group; Norwich; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

Clarion Housing Group in England is seeking a Contract Support Officer to provide high-quality support across the Property Services directorate. You will assist with the production and management of essential documentation and support M&E contract management workstreams, including procurement, KPI compliance and audits.

You will coordinate reviews of Property Services policies, prepare audit-ready documents, and maintain accurate data across the contract lifecycle.

Qualifications

• Excellent written and verbal communication skills.
• Proven experience analysing and presenting large volumes of data.
• Knowledge of contract administration or contract management.

Responsibilities

• Support contract teams with production and management of essential documentation.
• Assist M&E contract management workstreams including complaint management, procurement processes, KPI compliance and audits.
• Ensure information is tracked and maintained throughout the contract lifecycle.

Skills

Contract administration

Contract management

Data analysis

Report writing

Tools

Excel

Word

Visio

Access

Job description

Location: London – Corsica Street / Norwich – Reed House

Salary: London - £33,826.00 - £39,188.00 / Norwich - £30,793.00 - £35,626.00 per annum

Hours: 36 hours per week

Contract Type: Fixed term contract / secondment until 30th April 2027

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland

We’re looking for a Contract Support Officer to provide high-quality support across our Property Services directorate, helping to ensure services are delivered consistently, efficiently and effectively.

As a key member of the Strategic Repairs Team, you’ll support contract teams with the production and management of essential documentation. You will support the M&E teams with contract management workstreams including complaint management, procurement processes, KPI compliance and regular audits of internal processes. You’ll ensure information is accurately tracked and maintained throughout the contract lifecycle, while confidently representing the team at internal and external stakeholder meetings.

You’ll coordinate regular reviews of Property Services policies and procedures, working with operational teams to implement and communicate updates. You’ll also collate and prepare documentation for internal and external audits, helping to ensure the directorate remains compliant and audit ready.

To be successful, you’ll have excellent written and verbal communication skills, with proven experience analysing and presenting large volumes of data. You’ll bring knowledge of contract administration, documentation or contract management, alongside strong IT skills and comprehensive experience of Microsoft Office applications, particularly Excel, Word, Visio and Access. Attention to detail and the ability to manage information accurately are essential.

Closing Date: 18th September 2026 at midnight.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!

Candidates may be expected to work from a central office once per month. Occasional travel may be required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.