Contract Support Officer

Clarion Housing Group; United Kingdom; Hybrid; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Clarion Housing Group is seeking a Contract Support Officer to provide essential support across the Property Services directorate. You will help manage documentation, coordinate reviews, and assist with contract management workstreams for M&E teams, including procurement, complaints, KPI compliance, and audits.

The role emphasizes maintaining audit-ready information and communicating updates to operations, with hybrid working and potential central-office visits.

Qualifications

• Experience in contract management or procurement is advantageous.
• Strong attention to detail and ability to coordinate multiple stakeholders.

Responsibilities

• Provide high-quality support across the Property Services directorate.
• Assist contract teams with production and management of documentation throughout the contract lifecycle.
• Support M&E teams with contract management workstreams including complaint handling and procurement processes.
• Ensure KPI compliance and regular audits of internal processes.

Job description

Contract Support Officer

Location: London - Corsica Street / Norwich - Reed House

Salary: London - £33,826.00 - £39,188.00 / Norwich - £30,793.00 - £35,626.00 per annum

Hours: 36 hours per week

Contract Type: Fixed term contract / secondment until 30th April 2027

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland

We’re looking for a Contract Support Officer to provide high-quality support across our Property Services directorate, helping to ensure services are delivered consistently, efficiently and effectively. As a key member of the Strategic Repairs Team, you’ll support contract teams with the production and management of essential documentation. You will support the M&E teams with contract management workstreams including complaint management, procurement processes, KPI compliance and regular audits of internal processes. You’ll ensure information is accurately tracked and maintained throughout the contract lifecycle, while confidently representing the team at internal and external stakeholder meetings. You’ll coordinate regular reviews of Property Services policies and procedures, working with operational teams to implement and communicate updates. You’ll also collate and prepare documentation for internal and external audits, helping to ensure the directorate remains compliant and audit ready.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for! Candidates may be expected to work from a central office once per month. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Please review the full role profile and Behaviours & Mandatory Accountabilities OD level 5 before applying.

Closing Date: 18th September 2026 at midnight.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own. Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country. We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities. Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online. Web: www.clarionhg.com LinkedIn: www.linkedin.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.