Contract Support Officer

clarionhg; Greater London; Hybrid; GBP 31,000 - 39,000; Full time

Job summary

Clarion Housing Group is hiring a Contract Support Officer for the Property Services directorate. Based in London or Norwich, you’ll support contract teams with documentation, procurement processes, KPI compliance and audits throughout the contract lifecycle.

This role requires excellent written and verbal communication, strong data analysis and experience in contract administration, with advanced MS Office skills (Excel, Word, Visio, Access).

Qualifications

• Excellent written and verbal communication skills.
• Proven experience analysing and presenting large volumes of data.
• Knowledge of contract administration, documentation or contract management.
• Strong IT skills and experience with Microsoft Office applications, particularly Excel, Word, Visio and Access.

Responsibilities

• Provide high-quality support across the Property Services directorate.
• Support contract teams with contract management workstreams including complaint management, procurement processes, KPI compliance and audits.
• Coordinate regular reviews of Property Services policies and procedures; implement and communicate updates.
• Collate and prepare documentation for internal and external audits; ensure compliance and audit readiness.

Skills

Communication

Data analysis

Contract management

MS Office

Excel

Attention to detail

Tools

Excel

Word

Visio

Access

Job description

Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland

Location: London - Corsica Street / Norwich - Reed House

Salary: London - £33,826.00 - £39,188.00 / Norwich - £30,793.00 - £35,626.00 per annum

Hours: 36 hours per week

Contract Type: Fixed term contract / secondment until 30th April 2027

We're looking for a Contract Support Officer to provide high-quality support across our Property Services directorate, helping to ensure services are delivered consistently, efficiently and effectively.

As a key member of the Strategic Repairs Team, you'll support contract teams with the production and management of essential documentation. You will support the M&E teams with contract management workstreams including complaint management, procurement processes, KPI compliance and regular audits of internal processes. You'll ensure information is accurately tracked and maintained throughout the contract lifecycle, while confidently representing the team at internal and external stakeholder meetings.

You’ll coordinate regular reviews of Property Services policies and procedures, working with operational teams to implement and communicate updates. You’ll also collate and prepare documentation for internal and external audits, helping to ensure the directorate remains compliant and audit ready.

To be successful, you'll have excellent written and verbal communication skills, with proven experience analysing and presenting large volumes of data. You'll bring knowledge of contract administration, documentation or contract management, alongside strong IT skills and comprehensive experience of Microsoft Office applications, particularly Excel, Word, Visio and Access. Attention to detail and the ability to manage information accurately are essential.

Closing Date: 18th September 2026 at midnight.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!

Candidates may be expected to work from a central office once per month. Occasional travel may be required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.