Contract Support (EC3M)

Platinum Facilities & Maintenance Services Ltd; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

26 days annual leave (plus BH)

OT paid at x 1.5 & x 2.0

3% employer pension contributions

Job summary

Platinum Facilities Maintenance Services is seeking an experienced Contract Support to join our team at our London Office in Fenchurch. You will work closely with the Contract Manager to coordinate maintenance programmes, handle WIP reporting, and ensure compliance across the portfolio of sites.

The role requires 2–4 years in facilities management, strong client interaction, and good knowledge of CAFM systems.

Qualifications

• Experience in a Contract Support role within a busy Facilities Management business (2–4 years).
• Critical Site experience required.
• WIIP/WIIP reporting experience desirable.
• Customer-facing/interactions with regular client contact required.

Responsibilities

• Clearing and reporting of any debt.
• Managing compliance and ensuring up-to-date remedial works.
• Monthly, quarterly and yearly reporting, including WIP reports.
• Ensure PPMs and paperwork are up-to-date.
• Undertake daily calls with contract team for planning.
• Subcontractors management.
• Assist Contract Manager with CAFM system as key user (PPM records, reactive works, reporting).
• POs and invoicing responsibilities.
• Plan and arrange call outs, maintenance visits, and delivery of materials within SLA.
• Ensure reactive and PPM jobs are attended within SLA and KPIs met/exceeded.
• Communicate effectively and maintain relationships at all levels internal & external.

Skills

Contract Support experience

Critical Site experience

WIIP/WIIP Reporting

Client interaction

Job description

Platinum Facilities Maintenance Servicesare a leading provider of building maintenance and engineering solutions across London and the South East. We deliver exceptional service to a portfolio of prestigious clients and iconic buildings, ensuring their facilities run safely, efficiently, and to the highest standards.

We are now looking for an experienced and motivatedContract Support to join our team based at our London Office in Fenchurch.

Qualifications and Required experience:

• Experience in a Contract Support role with a busy Facilities Management business (2-4 years).
• Critical Site experience
• WIIP/WIIP Reporting
• Customer facing/interaction experience – Regular client interaction.

General Duties:

• Clearing and reporting of any debt.
• Managing compliance, ensuring up-to-date and any remedial works are undertaken.
• Monthly, quarterly and yearly reporting, including run and review WIP reports.
• Ensure PPM's and paperwork is up-to-date.
• Undertake daily calls with contract team to ensure efficient planning.
• Subcontractors management.
• Assist Contract Manager with CAFM system as key user, including PPM records, reactive works and reporting.
• PO's & invoicing.
• Plan and arrange call outs, maintenance visits, delivery of materials, and extra works within contracted SLA's.
• Ensure that reactive and ppm jobs are attended and rectified within the correct SLA time, ensuring KPI targets are met/exceeded.
• Communicate effectively and build/ maintain relationships at all levels internal & external.

What we offer:

• 26 days annual leave (plus BH).
• O.T paid at x 1.5 & x 2.0
• 3% employer pension contributions.

We are an equal opportunities employer and welcome applications from all suitable candidates. We are proud to have made the Mental Health at Work Commitment be signatories of the Race At Work Charter and be a Disability Confident committed employer.