Contract Support

HVAC Recruitment Limited; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

HVAC Recruitment Limited is seeking a Contract Support to join a UK-wide facilities contract, based from Manchester (hybrid). The role coordinates a team of mobile engineers, schedules visits, raises purchase orders, and keeps the client systems up to date.

You will support 1–3 engineers across multiple regions, handle helpdesk queries, and assist with contract administration and reporting. This temporary position offers potential for permanent progression for strong performers.

Qualifications

• Experience in an administrative or coordination role, ideally scheduling engineers, raising purchase orders, or similar.
• Strong organisation and the ability to manage competing priorities.
• Clear written and verbal communication with engineers and the wider team.
• Comfortable learning new systems quickly.

Responsibilities

• Scheduling and coordinating engineer visits for planned preventative maintenance (PPMs) and reactive work.
• Raising and managing purchase orders.
• Acting as the day-to-day contact for your allocated engineers.
• Handling helpdesk queries and responding to reactive requests promptly.
• Keeping job records accurate and up to date on the client's system.
• Liaising with the wider contract team and escalating issues where needed.
• Supporting reporting and general contract administration.

Skills

Scheduling engineers

Purchase orders

Coordination

Communication

Organization

Learning new systems

Tools

CAFM systems

MS Office

Job description

An excellent opportunity has arisen for a Contract Support to join a well-established facilities provider on a UK-wide contract, working from the client's head office at St Peter's Square, Manchester on a hybrid basis.

Role: Contract Support
Contract: Temporary, with potential to become permanent for a strong candidate
Location: Manchester (hybrid)
Pay: £14.42 per hour PAYE (equivalent to £30,000 per annum)
Hours: Monday to Friday, 8:00am – 5:00pm

As Contract Support, you'll be a key point of coordination for a team of mobile engineers across the UK, keeping work scheduled, orders raised, and sites covered. The contract has been running for a few months, making this a great time to join an account while it's still bedding in.

About the contract:

• 10 mobile engineers covering the North East, North West, Midlands, South East, and South West
• Around 500 sites nationwide, with each engineer covering roughly 10 to 20 sites
• You'll typically support 1 to 3 engineers depending on region and workload

Key responsibilities of the Contract Support role include:

• Scheduling and coordinating engineer visits for planned preventative maintenance (PPMs) and reactive work
• Raising and managing purchase orders
• Acting as the day-to-day contact for your allocated engineers
• Handling helpdesk queries and responding to reactive requests promptly
• Keeping job records accurate and up to date on the client's system
• Liaising with the wider contract team and escalating issues where needed
• Supporting reporting and general contract administration

What we're looking for:

Essential:

• Experience in an administrative or coordination role, ideally scheduling engineers, raising purchase orders, or similar
• Strong organisation and the ability to manage competing priorities
• Clear written and verbal communication with engineers and the wider team
• Comfortable learning new systems quickly
• Good IT skills, including Microsoft Office

Desirable:

• Helpdesk or call-handling experience
• Experience with job management or CAFM-type systems