Contract Support

Facilities Management Intrapreneur Ltd; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

Facilities Management Intrapreneur Ltd. seeks a Contract Support in London to provide a comprehensive financial and administrative service. You will understand customer needs, raise invoices and purchase orders, manage WIP/debt, and ensure contract compliance.

The role involves maintaining records, supporting monthly client reporting, and working with asset/helpdesk systems to uphold financial standards and KPI targets.

Qualifications

• GCSE maths and English or equivalent.
• Good PC skills with Word/Excel and Outlook - intermediate to advanced level.
• 3 years experience in a similar role.
• Experience in a customer-facing role using systems such as Dynamics AX or Concept software.
• Some financial/accounting experience would be an advantage.

Responsibilities

• Understand, anticipate and deliver customer needs while building relationships.
• Respond to internal/external customers through effective communication and accessibility.
• Raise sales invoices accurately and timely.
• Raise and close Extra Works jobs with correct gross margin.
• Raise purchase orders per company requirements.
• Assist Contract Manager with WIP and debt management.
• Understand contract scope and terms & conditions.
• Ensure H&S compliance and reporting.
• Manage helpdesk and asset systems (Archibus, Concept, Maximo).
• Maintain on-site personnel records, training matrices, holidays, sickness, and timesheets.
• Assist with monthly client reporting.
• Support improving financial standards measured by monthly KPIs.

Skills

Word

Excel

Outlook

PowerPoint

Access

Education

GCSE Maths & English

A-level/HNC/D or degree (Desirable)

Tools

Archibus

Concept

Maximo

Dynamics AX

Access

Job description

Job Title Contract Support

Based London

PURPOSE OF THE JOB

Provide a comprehensive financial and administrative service.

Main Duties And Responsibilities

1 Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

2 Positively respond to both our internal and external customers through effective communication and personal accessibility.

3 Understand procedures and processes and operate them to the required standard. Examples Of These Are

• Ensuring compliance to policies and procedures.
• Ensuring that sales invoices are raised in a correct and timely manner.
• Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
• Raising purchase orders in line with company requirements.
• Assisting the Contract Manager in the management of WIP and debt.
• Understanding the contract, including scope and terms & conditions.
• Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
• Management of helpdesk and asset management systems (e.g. Archibus, Concept, Maximo).
• Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets.
• Assist with monthly Client reporting.
• Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators.

Person Specification

Education [Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

[Desirable] Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.

Training [Essential] Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.

[Desirable] PowerPoint and Access.

Experience [Desirable] 3 years experience in a similar role.

[Desirable] Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.

Some financial / accounting experience would be an advantage.