Contract Support

Pareto Facilities Management Ltd; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pareto Facilities Management Ltd in London is seeking an organised Contract Support (Hard Services) to join our Holborn team. This full-time role provides essential administration for hard services contracts, supporting Service Managers, Engineers and clients.

You will manage quotations, job management system tasks, invoicing support and reporting, while collaborating across regional teams to maintain high service delivery.

Qualifications

• Experience in a Contract Support or similar administrative role, preferably within hard services or facilities management.
• Experience using job management software or ability to learn quickly.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Assist Service Managers with preparing customer quotations.
• Upload engineers' electronic service reports to the job management system.
• Raise purchase orders and work orders for subcontractors and suppliers.
• Support the Accounts Team with weekly invoicing reports.
• Produce reports for the Management Team as required.
• Learn and use the job management system to assist with scheduling engineers, logging and closing reactive call-outs, and completing compliance tasks.
• Provide administrative cover for other Contract Support team members across the London region.
• Liaise with clients by telephone and email, responding to enquiries and booking service works.
• Work closely with operational teams to ensure service delivery is maintained to a high standard.

Skills

Contract Support experience

Administrative skills

Communication skills

Time management

Organisational skills

Customer service

Team collaboration

Tools

Job management software

Microsoft Excel

Microsoft Word

Outlook

Job description

Contract Support (Hard Services)

Location: Holborn, London

Hours: Full-time, Monday to Friday (8:00am-4:00pm or 9:00am-5:00pm, with a 30-minute lunch break)

About The Role

We are looking for an organised and proactive Contract Support (Hard Services) to join our London Regional Service Team based in Holborn. This is a key administrative role supporting the delivery of our hard services contracts, ensuring the smooth day-to-day running of service operations while providing excellent support to our Service Managers, Engineers, Accounts Team and clients.

Key Responsibilities

• Assist Service Managers with preparing customer quotations.
• Upload engineers' electronic service reports to the job management system.
• Raise purchase orders and work orders for subcontractors and suppliers.
• Support the Accounts Team with weekly invoicing reports.
• Produce reports for the Management Team as required.
• Learn and use the job management system to assist with scheduling engineers, logging and closing reactive call-outs, and completing compliance tasks.
• Provide administrative cover for other Contract Support team members across the London region.
• Liaise with clients by telephone and email, responding to enquiries and booking service works.
• Work closely with operational teams to ensure service delivery is maintained to a high standard.

About You

• Previous experience in a Contract Support, Service Administrator or similar administrative role, ideally within the hard services or facilities management sector.
• Experience using job management software, or the ability to learn new systems quickly.
• Good working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
• Excellent organisational and time management skills.
• A methodical and accurate approach to work.
• The ability to prioritise a varied workload and meet deadlines.
• Strong communication and customer service skills.
• The ability to work effectively with multiple teams.
• A positive, self-motivated and flexible attitude.

What We Offer

• A full-time, permanent position based in our Holborn office.
• A supportive and collaborative working environment.
• Opportunities to develop your skills and progress your career within Facilities Management.
• A varied and rewarding role where no two days are the same.

If you are an organised administrator with excellent customer service skills and are looking to build your career within Hard Services and Facilities Management, we would love to hear from you.