Contract Services & Renewal Specialist

Mitie; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Mitie Fire & Security is seeking a Contract Services Administrator to provide professional customer support and administrative backbone across contract lifecycles. You will maintain records in Cash4Windows, support renewals, mobilisation, and data integrity while collaborating with internal teams to meet SLAs and customer expectations.

The role emphasizes accuracy, process compliance, and proactive problem-solving to sustain high-quality service delivery and customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Able to deliver a high standard of customer service while working within defined terms, processes, SLAs and KPI.
• Strong organisational skills with the ability to manage time, workload and priorities effectively.
• Familiar with CASH for Windows or equivalent contract management system.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage client communications relating to contract renewals and updates in internal systems.
• Support the contract lifecycle from initiation through to completion to assist with customer retention.
• Maintain clear documentation to ensure transparency and process compliance across activities.
• Assist with contract costing by gathering information and ensuring pricing data is recorded.
• Support mobilisation and demobilisation activities with Account Managers and meet SLAs.

Skills

Communication skills

Customer service

Time management

Organisational skills

Attention to detail

Tools

CASH for Windows

Microsoft Office

Job description

Mitie Fire & Security is seeking a Contract Services Administrator to provide professional customer support and administrative backbone across contract lifecycles. You will maintain records in Cash4Windows, support renewals, mobilisation, and data integrity while collaborating with internal teams to meet SLAs and customer expectations.

The role emphasizes accuracy, process compliance, and proactive problem-solving to sustain high-quality service delivery and customer satisfaction.