Contract - Retailer Coordinator

Honda Motor Europe Ltd; Bracknell; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Honda Motor Europe Ltd is seeking a Coordinator to support vehicle financing processes. You will work closely with customers, sales teams and colleagues to ensure smooth handling of finance applications and related services.

The role requires handling calls, assisting with form submissions, and maintaining accurate records while complying with regulatory requirements. A flexible approach to work patterns and collaboration with dealerships is essential.

Qualifications

• Experience in customer service, call centre operations, or motor finance.
• Good communication and ability to build relationships with customers and dealers.
• Ability to organise, multitask and meet deadlines under pressure.

Responsibilities

• Handle inbound and outbound calls from customers and dealerships to a high standard.
• Assist customers with completing and submitting finance applications.
• Maintain accurate records of interactions, applications and transactions.
• Ensure documentation meets legislative requirements.
• Resolve complaints promptly and coordinate with other departments to ensure satisfaction.
• Credit assessment of applications ensuring lending criteria compliance.

Skills

Customer service

Call centre

Motor finance

Communication

Relationship building

Organisational skills

Attention to detail

Job description

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

This role requires the flexibility to work a shift pattern of 9:00-17:00, and 10:00-18:00. There is the option to take a 30-minute lunch over 4 days so that the fifth day will be a 2pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year with a day taken off in lieu during the week.

Role

As a Coordinator, working in a small but efficient team, you will provide the finest service to our Retailers and to our customers. This role involves working closely with customers, sales teams, and colleagues to ensure smooth and efficient processing of vehicle financing and related services.

Main Responsibilities

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Address queries related to the finance application process.
• Assist customers with the completion and submission of finance applications.
• Maintain accurate records of interactions, applications, and transactions.
• Ensure all documentation is complete and adheres to legislative requirements.
• Resolve Customer or Retailer complaints and issues promptly and effectively.
• Coordinate with other departments to ensure customer satisfaction.
• Develop and maintain positive relationships with dealerships and customers.
• Provide support to dealerships in managing finance applications and customer queries.
• Achieve a high pass rate on quality assurance conducted on your interactions.
• Credit assessment of applications, ensuring compliance with the lending criteria and relevant legislation.

Required

Qualifications, skills and experience:

• Previous experience in customer service, call centre operations, or motor finance.
• Great communicator with the ability to build relationships, being compassionate and considerate.
• Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
• Quality conscious with an eye for detail.
• This role is subject to satisfactory references to include a DBS Check and Financial Check.

Desirable

• Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.