Contract Renewal & Customer Success Specialist

Leasys; Coventry; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Leasys is recruiting to proactively manage a portfolio of risk vehicles approaching end of contract in Coventry. You will engage customers, provide financial quotations, and manage end-of-contract activities including extensions, mileage adjustments, and invoicing.

The role requires strong communication, negotiation, and stakeholder collaboration to secure extensions and reduce financial risk. 2 days in the office in Coventry, with hybrid balance between on-site and remote work.

Qualifications

• 2–3 years experience in a more complex customer-facing or account management role
• 2–3 years experience in outbound calling or sales preferred
• GCSE level education or equivalent

Responsibilities

• Proactively contact customers from a defined risk vehicle target list to secure contract extensions while ensuring good customer outcomes
• Conduct outbound calls, emails, and structured follow-ups
• Prepare and present extension and mileage quotations, clearly explaining financial breakdowns
• Manage the full extension process including paperwork and underwriting submission
• Respond to customer queries efficiently and professionally
• Collaborate with internal stakeholders to resolve complex queries
• Maintain accurate records of activity and pipeline
• Timely termination of returned vehicles in line with SLA
• Invoicing of EOC charges within the agreed SLA
• Fast, accurate closure of enquiries within agreed SLAs and quality requirements

Skills

Communication skills

Negotiation skills

Explain financial information

Relationship building

Organised / attention to detail

Stakeholder management

Education

GCSE level education or equivalent

Job description

Leasys is recruiting to proactively manage a portfolio of risk vehicles approaching end of contract in Coventry. You will engage customers, provide financial quotations, and manage end-of-contract activities including extensions, mileage adjustments, and invoicing.

The role requires strong communication, negotiation, and stakeholder collaboration to secure extensions and reduce financial risk. 2 days in the office in Coventry, with hybrid balance between on-site and remote work.