Senior Contracts Manager, Responsive Repairs (Social Housing)

Mears; Evesham; On-site; GBP 44,000 - 53,000; Full time

Benefits offered by this job

25 days annual leave

Family-friendly policies, includingenh

Life assurance

Van & Fuel card

Refer a friend schemes

Generous pension scheme and sick pay

Employee Assistance Programme

Mears Rewards - discounts across major

Excellent training and development_op

Annual Mears Fun Day

Volunteering leave - up to two days

Job summary

Mears Group is seeking a Contract Manager (Responsive Repairs) in Evesham to lead operational and commercial delivery for responsive works across occupied social housing. The role covers Out of Hours, KPI ownership, safety compliance, and stakeholder reporting.

You will manage supervisors, oversee performance metrics, and ensure high-quality repairs while maintaining strong resident satisfaction. A driving license is required for field duties, and background checks apply.

Qualifications

• Experience in managing a responsive repairs contract within the social housing sector.
• Experience in budget management, performance reporting, and people management, in a repairs and maintenance environment.
• Good understanding of legislation relevant to social housing repairs, including Awaab's Law.
• Experience presenting contract performance to clients and internal stakeholders, and preparing monthly management and board reports.
• Good understanding of CDM regulations and their application to repairs and maintenance.
• Sound technical knowledge of social housing repairs and maintenance.
• Full valid driving license.

Responsibilities

• Management of all aspects of operational and commercial delivery for responsive works programmes including Out of Hours, ensuring overall contract performance in line with contractual commitments and agreed company & client protocols.
• Participating in the Out of Hours escalation rota.
• Ensure health and safety compliance and adherence to Mears SOPs and quality standards.
• End-to-end management of responsive works across occupied social housing properties.
• Line management of supervisors, including performance reviews, one-to-ones, and daily briefings.
• Ownership of KPIs, performance reporting and service delivery standards across responsive repairs, including emergency works, disrepair, complex and major repairs, and damp, mould and condensation, ensuring applicable requirements under Awaab's Law are met.
• Handling client queries and managing resident complaints effectively.
• Supporting and engaging operatives and branch teams to achieve high-quality repairs and a positive resident experience.
• Act as a designated key holder for the branch.

Skills

Experience in responsive repairs

Budget management

Performance reporting

People management

Awaab's Law awareness

Contract performance reporting

CDM regulations knowledge

Social housing repairs knowledge

Full valid driving license

Job description

Mears Group is seeking a Contract Manager (Responsive Repairs) in Evesham to lead operational and commercial delivery for responsive works across occupied social housing. The role covers Out of Hours, KPI ownership, safety compliance, and stakeholder reporting.

You will manage supervisors, oversee performance metrics, and ensure high-quality repairs while maintaining strong resident satisfaction. A driving license is required for field duties, and background checks apply.