Contract Manager - Repairs And Maintenance

Howells Solutions Limited; Houghton Regis; On-site; GBP 36,000 - 60,000; Full time

Job summary

Howells Solutions Limited in Luton is seeking a Contracts Manager for Social Housing repairs and maintenance based in Luton. You will lead the team of Supervisors and trades delivering repairs and voids services.

The role focuses on high quality service, cost-conscious delivery, and alignment with client objectives. The successful candidate will oversee budgets and ensure compliance with health and safety standards.

Responsibilities

• Lead and efficiently manage the reactive repairs and maintenance of properties, ensuring standards and resident satisfaction.
• Ensure activities meet client objectives, turnaround times, KPIs and quality standards.
• Develop and maintain procedures for responding to complaints and enquiries from residents, clients and contractors.
• Maintain relationships with stakeholders, clients, contractors and residents, promoting values and standards.
• Handle escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• Manage maintenance budget and authorise spends up to agreed levels with cost effectiveness.

Job description

Contracts Manager - Social Housing - Repairs and Maintenance

Up to 60k plus package - Permanent

Based in Luton

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Luton. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards.
• Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times.
• Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.