Contract Manager (PaaS/IaaS/CaaS)

Project People; Theale; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Project People partners with a leading Telecommunications company to recruit an experienced Contract Manager for PaaS, IaaS and CaaS. The role is permanent with a hybrid work model at Theale.

Reporting to the Head of Contract & Commercial Performance, you will lead lifecycle management, SLAs, risk mitigation and revenue optimisation across the mobile infrastructure portfolio. You will collaborate with Legal, Finance and Technical teams to deliver results.

Qualifications

• 3+ years of contract management experience in telecom/tech/digital infra.
• Experience managing complex PaaS/IaaS/CaaS contracts lifecycle.
• Degree or equivalent practical experience in business, law, engineering or finance.

Responsibilities

• Lead lifecycle management of PaaS, IaaS and CaaS contracts.
• Ensure SLAs are met and commercial risks are mitigated.
• Collaborate with Legal, Finance and Technical teams.
• Prepare reports on contract performance and revenue.
• Maintain accurate contract documentation and continuous improvements.

Skills

Contract management

Stakeholder management

Negotiation

Commercial acumen

SLA management

Regulatory compliance

Education

Business degree

Law degree

Engineering degree

Finance degree

Professional certs (WCC/CIPS/CCCM/NEC)

Job description

Contract Manager ( PaaS / IaaS / CaaS )

Permanent

Hybrid - Theale office/Home

We are partnering with a leading Telecommunications company to recruit an experienced Contract Manager.

Role Overview

Reporting to the Head of Contract & Commercial Performance, you will lead the execution and lifecycle management of power as a Service (PaaS), Infrastructure as a Service (IaaS), and Coverage as a Service (CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio.

What You'll Be Doing

• Develop and implement strategies to optimise contract lifecycle management.
• Evaluate contract proposals and deliver strategic recommendations aligned with business priorities.
• Build strong relationships with key decision-makers at potential and existing customer accounts.
• Provide strategic guidance and facilitate clear communication across senior leadership, internal teams, and customer stakeholders.
• Manage a portfolio of active PaaS, IaaS, and CaaS contracts throughout their lifecycle, ensuring all deliverable meet agreed timelines and specifications.
• Proactively monitor performance against SLAs, mitigating risks to ensure operational and regulatory compliance.
• Oversee all contract amendments, variations, renewals, and dispute resolutions in accordance with policy.
• Collaborate with internal teams, including Technical Experts, Strategic Account Leads, New Business Managers, Legal, Finance, and Operational teams.
• Prepare and present reports on contract performance, revenue generation, customer satisfaction, and strategic initiatives.
• Support regulatory, health & safety, environmental, business continuity, and information security standards.
• Maintain accurate contract documentation, recordkeeping, and conduct continuous improvement audits.

What we are looking for

• Minimum 3 years of contract management experience within telecommunications, technology, or digital infrastructure sector.
• Experience managing complex commercial contracts through their full lifecycle with enterprise or public sector customers.
• Direct experience and familiarity with PaaS, IaaS, or CaaS contracts.
• Degree in Business, Commercial Management, Law, Engineering, Finance, or equivalent practical experience.
• Professional certification in contract or commercial management (e.g., WCC, CIPS, CCCM, or NEC qualifications) is a bonus
• Exceptional communication, negotiation, presentation, and stakeholder management skills.
• Strong organisation and time management skills, with the ability to prioritise tasks and work independently in a fast-paced environment.