Contract Manager - Mechanical

Sureserve Group PLC; Dartford; On-site; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

Annual leave 28 days

Job summary

Sureserve Group PLC is seeking an Area Manager to oversee services across London & the South East, based in Dartford. You will ensure 100% compliance on servicing programmes, manage region functions, and be the primary link with clients for contract management while championing top-notch customer service.

You will recruit and monitor probationary periods, coordinate with fleet and procurement, and support bidding for new work.

Qualifications

• Qualified Domestic Gas Engineer with ACS qualification.
• Experience in customer service and contract management is essential.
• Strong communication and organisational skills are required.

Responsibilities

• Ensure 100% compliance on servicing programmes.
• Manage region and key functions; act as main client contact for contracts.
• Lead customer service initiatives and act on feedback.
• Oversee fleet quality and coordinate with fleet department as needed.
• Assist in bidding and contracting for new work.
• Recruitment and probationary monitoring across the region.
• Handle ad-hoc admin duties and ensure accurate reporting.
• Attend contract meetings and report to Head of Region.

Skills

Customer service

Communication

Education

ACS qualification

Qualified Domestic Gas Engineer

Tools

MS Office

Outlook

Excel

Job description

managementEnsure letter procedure is adhered to and take full responsibility for no access procedureAchieving and maintaining 100% compliance on servicing programmesManage key functions and roles within the RegionBe the main link with our clients in terms of contract managementHandle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer serviceEnsure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happenAssist in the preparation of bidding and contracting for new workHeavily involved in recruiting and monitoring probationary periodsAll associated ad-hoc administrative dutiesThe successful candidate will haveQualified Domestic Gas Engineer (holding current ACS qualification)Previous Area Manager experience preferably from a social housing/construction backgroundAble to provide a high level of courteous, professional customer serviceHighly
proficient in MS Office, in particular Outlook and ExcelGood written and verbal communication skillsFlexible attitude with strong organisational skillsBenefitsWe offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:Competitive salaryContributory Pension schemeLife assurance28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 daysEnhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.In addition, the role offers:Sureserve Benefits Hub, accessing over 1000's retail discountsVirtual GP service, 24/7, 365 days, available for employees and your immediate familyEmployee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate familyBike2Work schemeHome & Electronics - salary sacrifice purchase schemeSureserve is an equal opportunities employer,
dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran statusReasonable adjustmentsAs part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact ##### checksSuccessful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.Duties for Area ManagerResponsible for customer services including complaint resolutionWork closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.Attend all contract meetings and report back to the Head of RegionMonitor parts usage and credit returns to procurement departmentTo ensure compliance is met on all contractsResponsible for all financial invoicing on time and chargeable works