Area Manager, Contracts & Compliance

Sureserve Group; United Kingdom; Remote; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave

Job summary

Sureserve Group is recruiting an Area Manager for our London & South East operations. You will lead customer services, manage contracts, and ensure compliance across servicing programmes while coordinating with HR and procurement.

The successful candidate will be a Qualified Domestic Gas Engineer ACS with prior Area Manager experience in social housing or construction, plus strong MS Office skills and excellent communication. This role is on site with regional responsibilities.

Qualifications

• Qualified Domestic Gas Engineer (ACS)
• Previous Area Manager experience preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

Responsibilities

• Responsible for customer services including complaint resolution
• Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle
• Attend all contract meetings and report back to the Head of Region
• Monitor parts usage and credit returns to procurement department
• To ensure compliance is met on all contracts
• Responsible for all financial invoicing on time and chargeable works management
• Ensure letter procedure is adhered to and take full responsibility for no access procedure
• Achieving and maintaining 100% compliance on servicing programmes
• Manage key functions and roles within the Region
• Be the main link with our clients in terms of contract management
• Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
• Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
• Assist in the preparation of bidding and contracting for new work
• Heavily involved in recruiting and monitoring probationary periods
• All associated ad‑hoc administrative duties

Skills

Customer service

MS Office

Outlook

Excel

Communication

Organisational skills

Education

Domestic Gas Engineer ACS

Tools

MS Office

Outlook

Excel

Job description

Sureserve Group is recruiting an Area Manager for our London & South East operations. You will lead customer services, manage contracts, and ensure compliance across servicing programmes while coordinating with HR and procurement.

The successful candidate will be a Qualified Domestic Gas Engineer ACS with prior Area Manager experience in social housing or construction, plus strong MS Office skills and excellent communication. This role is on site with regional responsibilities.