Contract Manager - London

One Retail; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking an experienced Soft FM Contract Manager to oversee services in a Mental Health setting. This role involves managing contracts, ensuring compliance, and leading a high-performing team. The ideal candidate will have strong negotiation skills and a commitment to customer satisfaction.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Quick access to a Digital GP

Exclusive travel discounts

Discounts on food shopping

Cinema ticket discounts

Cash rewards on spending

Free wellness and mindfulness classes

Qualifications

• Significant experience in Soft FM management, ideally within a Mental Health healthcare setting.
• Strong financial management skills with a track record of managing budgets.

Responsibilities

• Oversee financial performance, including budgeting and cost control.
• Manage and monitor soft FM and retail contracts for compliance.
• Lead daily operations of soft FM and retail services.

Skills

Negotiation

Leadership

Problem-Solving

Customer Focus

Financial Management

Job description

Contract Manager - London

Join Our Team as a Soft FM Contract Manager!

We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. We are looking for an experienced and commercially-minded Contract Manager to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This role is pivotal in ensuring the efficient delivery of Soft Facilities Management (FM) services, primarily in cleaning and catering within a Mental Health setting. Our services also include portering and retail operations. You will play a key role in driving financial performance, ensuring compliance, and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership to foster a high-performance culture, ensuring our contracts are managed efficiently and effectively. The ideal candidate will have a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities

1. Commercial Management: Oversee financial performance, including budgeting, forecasting, and cost control, ensuring services are delivered within budget while maximising revenue opportunities.
2. Contract Management: Manage and monitor soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
3. Operational Excellence: Lead the daily operations of soft FM and retail services to deliver high-quality standards, safety, and customer satisfaction.
4. Stakeholder Engagement: Build and maintain strong relationships with hospital management, service providers, and suppliers to ensure alignment and collaboration.
5. Team Leadership: Lead and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
6. Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe environment for patients, staff, and visitors.

Qualifications and Experience

1. Proven Experience: Significant experience in Soft FM management, ideally within a Mental Health healthcare setting or similar environment.
2. Commercial Acumen: Strong financial management skills with a track record of managing budgets effectively and driving revenue growth.
3. Leadership Skills: Proven ability to lead and inspire teams, with excellent communication and interpersonal skills.
4. Contract Management Expertise: Demonstrated experience managing large-scale contracts and service providers, focusing on quality and compliance.
5. Customer Focus: A strong commitment to delivering outstanding customer service within a healthcare or similarly complex environment.
6. Problem-Solving Skills: Analytical and strategic thinking abilities to resolve complex challenges effectively.

What We Offer

We ensure you're rewarded for your hard work, offering a comprehensive benefits package including but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and others
• Discounts on groceries at Tesco, Sainsbury's, Morrisons, and more
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Opportunities to share discounts and offers with friends and family

About Us

Compass Group UK&I is committed to creating an inclusive environment where everyone can be themselves and have equal opportunities to progress. We value diversity, respect talents, beliefs, backgrounds, and abilities, fostering a culture where colleagues feel valued, can reach their full potential, and thrive. Diversity is Our Strength!