Contract Manager – Client & Profitability Lead

ECG Facilities Services; Aberdeen City; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Company supplied vehicle

25 days holiday

Job summary

ECG Facilities Services is seeking a capable Contract Operations Manager based in Aberdeen. You will act as the main liaison for clients and their representatives, overseeing daily contract operations to ensure profitability and strict compliance.

You will attend client meetings, communicate effectively across verbal, written and digital channels, and provide monthly financial and compliance reports. A strong focus on health & safety, budgeting and cross-department collaboration is essential.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and problem-solving abilities.
• Financial acumen and ability to manage budgets and profitability.
• Knowledge of health & safety regulations and auditing practices.
• Ability to work collaboratively across departments and with external stakeholders.

Responsibilities

• Act as the main liaison for clients and their representatives.
• Oversee daily operations of assigned contracts, ensuring profitability and compliance.
• Attend client meetings and maintain strong, professional relationships.
• Communicate effectively across all formats verbal, written, and digital.
• Conduct audits covering documentation, maintenance schedules, health & safety, and financial performance.
• Provide monthly reports covering financials, audits, H&S issues, and client feedback.
• Collaborate with internal departments on invoicing, labour control, and subcontractor management.
• Assist in preparing proposals and quotations for clients.
• Ensure all client communications are professional and aligned with company policies.
• To effectively carryout or delegate the points as discussed and issues raised by the client on a timeous basis and ensure communication of all client issues is passed to the appropriate personnel/departments.
• To set up regular meetings with the client based upon the frequency established in relation to the clients KPI’s and/or service levels, client request or Contract expectation.
• To regularly review the profitability of their contracts dependant on contract expected turnover as established by the Commercial Team.
• Manage aged debt by working with clients and internal teams to resolve outstanding payments and ensure timely invoicing and collections.

Skills

Communication

Organisational skills

Problem solving

Budget management

Health & safety knowledge

Auditing practices

Cross-functional collaboration

Job description

ECG Facilities Services is seeking a capable Contract Operations Manager based in Aberdeen. You will act as the main liaison for clients and their representatives, overseeing daily contract operations to ensure profitability and strict compliance.

You will attend client meetings, communicate effectively across verbal, written and digital channels, and provide monthly financial and compliance reports. A strong focus on health & safety, budgeting and cross-department collaboration is essential.