Contract Manager (BSO)

CBRE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Regional Facilities Manager based in the South, near Slough, to oversee a multi-site portfolio across the UK. The role requires strong client relationship skills, cost management, and leadership of a technical and operational facilities team.

You will drive governance, safety, and compliance while managing supplier contracts and annual renewals, with regular travel across the estate to ensure service excellence.

Qualifications

• Experience managing facilities across multiple locations.
• Strong client relationship management skills.
• Good awareness of cost control and financial governance.
• Experience managing suppliers and contract renewals.
• Strong understanding of health, safety and facilities compliance.
• Proven leadership of technical and operational teams.
• Experience leading geographically dispersed portfolios.
• Willingness to travel regularly across the UK portfolio.

Responsibilities

• Manage client relationships across locations and maintain clear communications.
• Control costs and support financial governance and risk management.
• Lead supplier contract renewals and negotiate costs to improve value.
• Support Site Supervisor and Facilities Coordinator with operations and contractors.
• Ensure health, safety and compliance across all sites and supply chain.
• Provide leadership to regional facilities team and define clear responsibilities.

Skills

Facilities management

Client relationship

Cost management

Supplier management

Health & safety

Leadership

Multi-site oversight

Travel UK

Job description

CBRE Global Workplace Solutions is a leading global provider ofintegrated facilities and corporate real estate management. We are currentlyrecruiting a Contracts manager/Regional Facilities Manager based in the South (closeto Slough).

The Regional Facilities Manager will be responsible for theeffective delivery of facilities management services across a portfolio of UKlocations, with Slough acting as the primary site and regular travel requiredacross the wider estate.

The role will lead the client relationship across theportfolio, maintain strong commercial and financial control, drive cost savingsand efficiencies, and ensure high standards of health, safety and compliance.

The Regional Facilities Manager will provide leadership andsupport across a technical and operational facilities team consisting of:

• Facilities Coordinator
• Site Supervisor, Technical
• Plumber
• Fabric Technician x2
• Multi-skilled Engineer
• Apprentice

Key Responsibilities

• Client Relationship Management
• Manage the client relationship across all locations,maintaining strong, consistent communication.
• Develop trusted relationships with key client stakeholders.
• Represent CBRE positively and continually demonstrate thevalue and benefits delivered through the CBRE service model.
• Manage client challenge and pushback, particularly regardingcosts, through clear commercial justification and effective communication.
• Proactively identify client concerns and work with the wideraccount team to resolve them.
• Commercial & Financial Management
• Maintain strong cost control across the region.
• Work collaboratively with the wider account team to identifycost savings, efficiencies and value opportunities aligned with the commercialmodel.
• Support weekly financial governance and ensure appropriatevisibility of expenditure, commitments and emerging financial risks.
• Support the Facilities Coordinator with purchase orders,contractor costs and financial administration.
• Ensure additional works and expenditure are appropriatelymanaged and commercially controlled.
• Lead annual supplier contract renewals and supportnegotiation of supplier costs.
• Challenge supplier costs and identify opportunities to improve value without adversely impacting service delivery.
• Operational & Technical Management
• Support the Site Supervisor in resolving operational andtechnical issues.
• Maintain appropriate oversight of planned and reactivemaintenance activities.
• Ensure operational issues are appropriately prioritised,escalated and driven through to resolution.
• Support the Facilities Coordinator in the effectivemanagement of contractors.
• Maintain strong working relationships with operational teamsat each location.
• Ensure appropriate management oversight is maintained acrossthe geographically dispersed portfolio.
• Health, Safety & Compliance
• Maintain a strong health and safety culture across allsites.
• Ensure compliance requirements are effectively managed andmonitored through E-logs.
• Work with the technical team to ensure actions arising fromcompliance activities are appropriately assigned and closed.
• Ensure risks and areas of non-compliance are promptlyescalated and managed through to resolution.
• Promote individual accountability for health, safety andcompliance throughout the team and supply chain.
• Supplier Management
• Maintain effective commercial and operational relationshipswith suppliers and contractors.
• Review supplier service performance and challengeunderperformance.
• Manage annual contract renewals and support commercialnegotiations.
• Review supplier costs and identify opportunities forefficiencies and savings.
• Ensure contractors operate in accordance with agreed scope,site requirements and health and safety expectations.
• Leadership & Team Development
• Provide visible leadership across the regional team.
• Support the Site Supervisor and Facilities Coordinator indelivering their respective operational responsibilities.
• Establish clear responsibilities and expectations across theteam.
• Encourage accountability, collaboration and effectivecommunication.
• Support the ongoing development of technical team members,including the Apprentice.
• Ensure resources are appropriately prioritised across theportfolio.

Key Skills & Experience

• Facilities management experience within a multi-siteenvironment.
• Strong client and stakeholder relationship managementskills.
• Good commercial awareness and experience of cost management.
• Experience managing suppliers, contractors and contractrenewals.
• Ability to identify and deliver cost savings and operationalefficiencies.
• Strong understanding of health, safety and facilitiescompliance.
• Experience leading technical and operational teams.
• Confidence handling difficult commercial conversations andclient cost challenges.
• Strong communication, negotiation and influencing skills.
• Ability to manage multiple priorities and sites effectively.
• A proactive, solutions-focused management style.
• Willingness and ability to travel regularly across the UKportfolio.

Why CBRE

When youjoin CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect,integrity, service and excellence — and we value the diverse perspectives,backgrounds and skillsets of our people. At CBRE, you can chart your own courseand realize your potential. We welcome all applicants.

ApplicantAI Use Disclosure

We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Our Values

• RESPECT: We act with consideration for others’ ideas and shareinformation openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, isbigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm anddiligence, building long-term relationships by connecting the right people,capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes forour clients, employees and shareholders

About CBREGlobal Workplace Solutions

As one of CBRE’s coreglobal businesses, Global Workplace Solutions (GWS) provides end-to-endservices to occupier clients across the entire lifecycle of a building. Ourteams help companies improve their operations and reduce costs, through expertfacilities management, project management, real estate and energy andsustainability services. Our dedicated teams work across all industries, andsupport clients ranging from global Fortune 500 companies to single, iconicbuildings.

CBRE Group, Inc. isthe world’s largest commercial real estate services and investment firm, with2019 revenues of $23.9 billion and more than 100,000 employees (excludingaffiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking#128 in 2020. It also has been voted the industry’s top brand by the LipseyCompany for 19 consecutive years and has been named one of Fortune’s “MostAdmired Companies” for eight years in a row, including being ranked number onein the real estate sector in 2020, for the second consecutive year. Its sharestrade on the New York Stock Exchange under the symbol “CBRE.”

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