Contract Manager (BSO)

CBRE Group, Inc.; Slough; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions is recruiting a Regional Facilities Manager based in the South, near Slough, to lead facilities management across a multi-location UK portfolio with regular travel.

You will manage client relationships, drive cost savings, oversee operational and technical activities, ensure health and safety compliance and lead a technical team including a Site Supervisor, Plumber, Fabric Technicians and Engineers.

Qualifications

• FM experience in multi-site environments.
• Strong client and stakeholder relationship management skills.
• Good commercial awareness and cost management experience.
• Experience managing suppliers, contractors and contract renewals.
• Ability to identify and deliver cost savings and operational efficiencies.
• Strong health, safety and facilities compliance understanding.

Responsibilities

• Manage the client relationship across all locations, maintaining strong, consistent communication.
• Develop trusted relationships with key client stakeholders.
• Represent CBRE positively and demonstrate value of CBRE service model.
• Proactively identify client concerns and resolve them with the account team.
• Lead annual supplier contract renewals and support cost negotiations.
• Challenge supplier costs and identify opportunities to improve value without impacting service.

Skills

Facilities management

Client relationship management

Cost management

Supplier management

Team leadership

Travel across UK portfolio

Tools

E-logs

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Contracts manager/Regional Facilities Manager based in the South (close to Slough).

The Regional Facilities Manager will be responsible for the effective delivery of facilities management services across a portfolio of UK locations, with Slough acting as the primary site and regular travel required across the wider estate.

The role will lead the client relationship across the portfolio, maintain strong commercial and financial control, drive cost savings and efficiencies, and ensure high standards of health, safety and compliance.

The Regional Facilities Manager will provide leadership and support across a technical and operational facilities team consisting of:

• Facilities Coordinator
• Site Supervisor, Technical
• Plumber
• Fabric Technician x2
• Multi-skilled Engineer
• Apprentice

Key Responsibilities

Client Relationship Management

• Manage the client relationship across all locations, maintaining strong, consistent communication.
• Develop trusted relationships with key client stakeholders.
• Represent CBRE positively and continually demonstrate the value and benefits delivered through the CBRE service model.
• Manage client challenge and pushback, particularly regarding costs, through clear commercial justification and effective communication.
• Proactively identify client concerns and work with the wider account team to resolve them.

Commercial & Financial Management

• Maintain strong cost control across the region.
• Work collaboratively with the wider account team to identify cost savings, efficiencies and value opportunities aligned with the commercial model.
• Support weekly financial governance and ensure appropriate visibility of expenditure, commitments and emerging financial risks.
• Support the Facilities Coordinator with purchase orders, contractor costs and financial administration.
• Ensure additional works and expenditure are appropriately managed and commercially controlled.
• Lead annual supplier contract renewals and support negotiation of supplier costs.
• Challenge supplier costs and identify opportunities to improve value without adversely impacting service delivery.

Operational & Technical Management

• Support the Site Supervisor in resolving operational and technical issues.
• Maintain appropriate oversight of planned and reactive maintenance activities.
• Ensure operational issues are appropriately prioritised, escalated and driven through to resolution.
• Support the Facilities Coordinator in the effective management of contractors.
• Maintain strong working relationships with operational teams at each location.
• Ensure appropriate management oversight is maintained across the geographically dispersed portfolio.

Health, Safety & Compliance

• Maintain a strong health and safety culture across all sites.
• Ensure compliance requirements are effectively managed and monitored through E-logs.
• Work with the technical team to ensure actions arising from compliance activities are appropriately assigned and closed.
• Ensure risks and areas of non-compliance are promptly escalated and managed through to resolution.
• Promote individual accountability for health, safety and compliance throughout the team and supply chain.

Supplier Management

• Maintain effective commercial and operational relationships with suppliers and contractors.
• Review supplier service performance and challenge underperformance.
• Manage annual contract renewals and support commercial negotiations.
• Review supplier costs and identify opportunities for efficiencies and savings.
• Ensure contractors operate in accordance with agreed scope, site requirements and health and safety expectations.

Leadership & Team Development

• Provide visible leadership across the regional team.
• Support the Site Supervisor and Facilities Coordinator in delivering their respective operational responsibilities.
• Establish clear responsibilities and expectations across the team.
• Encourage accountability, collaboration and effective communication.
• Support the ongoing development of technical team members, including the Apprentice.
• Ensure resources are appropriately prioritised across the portfolio.

Key Skills & Experience

• Facilities management experience within a multi-site environment.
• Strong client and stakeholder relationship management skills.
• Good commercial awareness and experience of cost management.
• Experience managing suppliers, contractors and contract renewals.
• Ability to identify and deliver cost savings and operational efficiencies.
• Strong understanding of health, safety and facilities compliance.
• Experience leading technical and operational teams.
• Confidence handling difficult commercial conversations and client cost challenges.
• Strong communication, negotiation and influencing skills.
• Ability to manage multiple priorities and sites effectively.
• A proactive, solutions-focused management style.
• Willingness and ability to travel regularly across the UK portfolio.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values

• RESPECT: We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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