Contract Manager

Veolia; Newport; On-site; GBP 52,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Free physiotherapy

Employee discounts

Health & wellbeing resources

Training & development

Job summary

Veolia Newport is seeking a capable facilities manager to deliver effective FM services for our Aerospace and Defence client, combining soft services (cleaning, waste, mailroom) with hard services (M&E, building fabric and minor works).

You will lead a site-based team, manage budgets and SLA adherence, and implement safety systems including permits to work and SSoW. A strong track record in people management and client liaison is essential.

Qualifications

• Experience in building services and facilities management.
• Proven track record in managing teams and operations.
• Strong budget and cost control experience.
• Experience leading a multi-disciplinary team and coordinating with clients.

Responsibilities

• Deliver FM services (soft and hard) for Aerospace and Defence client.
• Manage contract performance and KPI delivery.
• Lead a site-based team of management, engineers, cleaners and operatives.
• Implement and manage permit to work system and a SSoW.
• Schedule and oversee maintenance activities and ensure statutory compliance.
• Communicate effectively with clients, vendors and team members.
• Produce reports and recommendations for improvements.
• Share best practices with the client.

Skills

Site management

People management

Budget control

P&L management

Client liaison

Education

HND/NVQ hard services

Job description

Grade: Competitive plus 10% bonus and Car/Car Allowance

Hours: 40 hours per week

Location: Newport

What we can offer you:

• 25 days of annual leave plus bank holidays
• Access to our people's pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Deliver effective FM services on behalf of our Aerospace and Defence client - Including soft services (cleaning, waste and mailroom) and hard services (M&E, building fabric and minor works) to fully meet both contractual and statutory requirements.
• Manage commercial and technical contract performance, including day-to-day client liaison and KPI delivery.
• Lead and develop a site-based team of management, engineers, cleaners and operatives
• Responsibility for implementation and management of a permit to work system and compilation of producing a SSoW.
• Ensure operational, planned, and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation, appropriate maintenance specification and agreed SLA response times.
• Communicate effectively with clients, vendors, and team members.
• Compilation and presentation of reports and recommendations.
• Actively share with the client opportunities for improvements and new best practices.

What we're looking for:

• A time served professional with a demonstrable work history within the building services sector
• HND or NVQ equivalent in an associated hard services trade (electrical / mechanical / HVAC)
• Previous experience in a management role as the team lead with good HR experience across all aspects of people management
• Experience with budget control and expenditure with a proven track record of P&L management, effective cost management and margin achievement
• Able to compile local policies and procedures whilst demonstrating alignment with group and statutory best practice.
• Has a culture of cooperation, collaboration, and teamwork across the operation and ensures a smooth and positive interface with relevant stakeholders.
• IOSH or NEBOSH qualification - desirable
• Must be eligible and able to attain Security Clearance for the position

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive