Contract Manager

Salisbury Group; Huntingdonshire; On-site; GBP 28,000; Full time

Job summary

A leading company in the social housing sector seeks a Contract Manager to oversee operations in the Peterborough area. The successful candidate will manage client relationships, recruit and train staff, and ensure compliance with service delivery standards. This role offers an opportunity for career advancement within a growing business and includes comprehensive support to help you thrive.

Benefits

Financial wellbeing benefits via Wagestream

Career progression opportunities

Tailored learning and development support

Recognition programs

Cycle to work scheme

Workplace pension

Qualifications

• Proactive leadership experience with people management.
• Ability to work in a busy environment and communicate effectively.
• Experience maintaining client relationships.

Responsibilities

• Meet and exceed client expectations while managing budgets.
• Control staffing levels and compliance with regulations.
• Conduct audits and monitor client satisfaction.

Skills

People management

Client relationship skills

Problem-solving

Attention to detail

Health and safety awareness

Customer service

IT literacy

Education

Full UK driving licence

Job description

About The Role

Location:Peterborough Area
Salary: £28,000
Contract Type:Permanent
Hours Per Week:40

About The Role

We are looking to recruit an Contract Manager forPeterborough Area -this is contract specific within the social housing industry.

What we are paying:28,000What you will be responsible for:

• Meet and, where possible, exceed client expectations while operating within agreed budgets.
• Recruit, induct, and train suitable staff while ensuring compliance with vetting procedures.
• Maintain staffing levels to ensure contract standards are met.
• Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
• Monitor client satisfaction and service delivery through regular meetings and reports.
• Conduct frequent site visits, both planned and random, to ensure service delivery standards are met, escalating any issues as required.
• Perform audits, including compliance and quality checks, on a monthly basis.
• Develop and implement strategies to reduce staff turnover through structured induction programs, training, performance management, and personal coaching.
• Oversee the site-based training matrix to ensure all personnel receive necessary training.
• Ensure all site documentation is accurate and up to date.
• Manage equipment, materials, and supplies within agreed budgets.
• Ensure all Atlas FM personnel follow site rules and maintain a professional appearance.
• Uphold Atlas FM's values, ensuring activities align with quality management, health and safety regulations, legal requirements, and corporate responsibility policies.
• Complete electronic time and attendance records.

About You

We are looking for a compassionate and proactive leader with experience in people management. Ideally, you will be based in the area and enjoy maintaining strong relationships with both clients and staff.

If this sounds like you, we would love to hear from you.

What skills and attributes we need from you:

• Ability to work effectively in a busy environment and communicate with people at all levels.
• Strong people management and client relationship skills.
• Excellent problem-solving and decision-making abilities.
• Strong team ethic and a flexible approach to work.
• Attention to detail and ability to accurately record data.
• Health and safety awareness/training.
• Strong customer service skills.
• IT literacy and the ability to use reporting tools effectively.
• Full UK driving licence.

Before you apply

This will be a competency-based interview, so you will be asked to provide specific examples of your experience and ability to deliver on key responsibilities.

If you are enthusiastic, take pride in your work, and have great attention to detail, you will fit in perfectly with our award-winning team.

Apply now!

About The Company

What makes this job amazing?

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Wagestream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including ourStars of Atlasawards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by ouremployees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security,pestand other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of ourextendedfamily, who togetherwedeliver happinessacross thousands ofclient sites every single day. To ensure weremainfocused on our purpose as we grow, we recruitfirst and foremoston our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun,optimismand belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values.

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from manydifferent backgrounds, butwe’realways there when it really matters. Whetherit’swith practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, ourexpertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas.Don’tbe afraid to make decisions. Use your time wisely and treat every pound as if itwascoming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whetherit’sowning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

Ifwe’rea family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen towhat’sgoing on in our clients lives andpull out all the stopsto make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if somethingdoesn’tmake sense, shout. Always ask yourself if there ismorewe can do to bring happiness to those around us.

Don'tjust talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.