Contract Manager (Engineering)

Invictus Group

Greater London

On-site

GBP 55,000 - 75,000

Full time

14 days+

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Job summary

Invictus Group is seeking a Contracts Manager for London to oversee a portfolio of commercial buildings, coordinate resources, and deliver high-quality service with safety and sustainability at the core. The role requires collaboration across mobile and site teams and close management of client expectations.

Responsibilities include financial performance oversight, stakeholder engagement, training and development of staff, and ensuring adherence to SLAs and risk controls across the service

Responsibilities

To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
To be accountable for the financial performance of the contract
To develop meaningful and sustainable relationships with the Client and related Client organisation
To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
To monitor and develop direct reports through training and regular reviews
To deliver training and corporate briefings
To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to elevate to the portfolio director as necessary
To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system
To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
To review the interface with third party suppliers and sub-contractors
To drive successful contract negotiations and business improvement initiatives
To manage any support functions as required to deliver a coherent service
To maintain commercial understanding of the client contractual deliverables across all services
To maintain and agree a clear business plan for the appointed contract
To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
To review contract performance monthly with the account director and agree future plans
To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
To ensure compliance with all statutory and company procedures across the stakeholder groups
To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders
To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
To regularly meet with the client to further understand their organisation and requirements
To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance

Job description

Contracts Manager - London

Job Purpose: A Contract Manager with Technical knowledge to look after a commercial buildings portfolio within the south east. To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.

Key Accountabilities:

To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
To be accountable for the financial performance of the contract
To develop meaningful and sustainable relationships with the Client and related Client organisation
To ensure mobile & site-based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services
To monitor and develop direct reports through training and regular reviews
To deliver training and corporate briefings
To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to elevate to the portfolio director as necessary
To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works
To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's asset management system
To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services
To review the interface with third party suppliers and sub-contractors
To drive successful contract negotiations and business improvement initiatives
To manage any support functions as required to deliver a coherent service
To maintain commercial understanding of the client contractual deliverables across all services
To maintain and agree a clear business plan for the appointed contract
To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
To review contract performance monthly with the account director and agree future plans
To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
To ensure compliance with all statutory and company procedures across the stakeholder groups

To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders

To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery

To regularly meet with the client to further understand their organisation and requirements

To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance

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