Contract Manager

Build Recruitment Limited; Winchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

WPS is seeking an experienced Contract Manager to lead a South Responsive Maintenance contract based out of Winchester. The role carries full responsibility for delivering a safe, compliant and profitable responsive repairs service across DTD, Voids, Planned and Disrepair works.

Lead from the front to drive operational excellence, performance, and people development while exceeding client expectations.

Qualifications

• Strong understanding of housing maintenance & social housing.
• Proven commercial and financial acumen.
• Experience managing responsive maintenance contracts.
• Knowledge of KPI management and SOR codes.
• Experience mobilising and managing contracts.

Responsibilities

• Operate and lead the contract to meet performance, delivery, quality, and margin targets.
• Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality.
• Own the financial performance of the contract – turnover, margin & profitability.
• Lead, motivate and continuously develop a high-performing, multi-disciplinary team.
• Ensure full compliance with Health & Safety, SHEQ, and contractual obligations.
• Drive customer satisfaction and manage complaints swiftly and effectively.
• Deliver KPI performance and produce clear weekly and monthly performance reports.
• Build strong collaborative relationships with clients, commercial teams, and internal stakeholders.
• Identify and support opportunities for contract growth and new business.
• Lead inductions, 1-2-1s, PDRs, toolbox talks and team briefings.

Skills

Leadership

Communication

Commercial awareness

Problem solving

Project management

Customer focus

Education

HNC in Construction

SMSTS or IOSH qualification

Tools

Microsoft Office

Job description

WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out ofWinchester. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, coveringDTD, Voids, Planned and Disrepair works.

You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.

Key Responsibilities

• Operate and lead the contract to meet performance, delivery, quality, and margin targets
• Manage all aspects of service delivery, ensuring works are completedon time, to cost, and to quality
• Own thefinancial performanceof the contract – turnover, margin & profitability
• Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
• Ensure full compliance withHealth & Safety, SHEQ, and contractual obligations
• Drive customer satisfaction and manage complaints swiftly and effectively
• Deliver KPI performance and produce clear weekly and monthly performance reports
• Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
• Identify and support opportunities forcontract growth and new business
• Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings

Financial & People Responsibility

• Full responsibility foroperating and capital budgets
• Deliver the contract in line with (or better than) tender assumptions

Leadership of:

• Supervisors
• Multi‑Skilled Engineers
• Supply Chain Partners
• Schedulers / Planners
• Administrators

What We're Looking For

Knowledge & Experience

• Strong understanding ofhousing maintenance & social housing
• Proven commercial and financial acumen
• Experience managing responsive maintenance contracts
• Knowledge of KPI management and SOR codes
• Experience mobilising and managing contracts

Qualifications

• HNC (or equivalent)in Construction or related discipline
• Minimum 3 years' experienceleading a successful unit/contract
• SMSTS or IOSHqualification

Skills

• Strong leadership and people management capability
• Excellent communication (written & verbal)
• Commercial awareness and problem‑solving mindset
• Ability to manage multiple projects effectively
• Customer‑first approach with a passion for continuous improvement
• Confident usingMicrosoft Office(Excel, Word, Outlook, PowerPoint)