Contract Manager

Cambridge Maintenance Services Limited; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Enhanced Family-Friendly Benefits

Pension scheme with Scottish Widows

Salary Sacrifice Car Scheme

Death in Service Cover

Employee Referral Scheme

Job summary

Cambridge Maintenance Services Limited is seeking a proactive Contract Manager to own a portfolio of building services maintenance contracts in the London area, driving service delivery and profitability.

You will lead an engineering team, act as the main client contact and work with senior leadership to ensure high performance and strong client relationships. This role offers growth within a supportive group, with exposure to CAFM systems and cross-functional collaboration.

Qualifications

• Proven experience managing building services maintenance contracts.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of contract P&L performance.

Responsibilities

• Act as the primary point of contact for allocated clients.
• Manage contract performance, profitability, KPIs and SLAs.
• Identify and manage contract variations and additional works opportunities.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Skills

Building services management

Leadership and team development

Client relationship management

Commercial awareness and P&L

Driving licence

Microsoft Office & CAFM systems

Health & safety knowledge

Tools

CAFM systems

Microsoft Office

Job description

We're looking for a proactive and commercially minded Contract Manager to take ownership of a portfolio of building services maintenance contracts in the London area, ensuring exceptional service delivery, strong client relationships and commercial success.

This is an excellent opportunity for an experienced building services professional looking to progress their career within a supportive and growing business. During your induction, you'll work closely alongside an experienced Contract Manager and Assistant Contract Manager, gaining valuable insight into our systems, clients, and ways of working.

You'll lead a dedicated engineering team, act as the primary contact for clients, and play a key role in maintaining high service standards across your portfolio while driving performance and profitability.

Reporting to the Senior Contract Manager and Regional Director, you'll have the autonomy to manage your contracts while being supported by an experienced leadership team.

Key Responsibilities:

Contract & Client Management:

• Act as the primary point of contact for allocated clients.
• Manage contract performance, profitability, KPIs and SLAs.
• Identify and manage contract variations and additional works opportunities.
• Support credit control and financial management activities.
• Manage CAFM systems and ensure contractual compliance.
• Work closely with Sales, Mobilisation and Helpdesk teams to support service delivery.
• Lead, motivate and develop Engineers and Lead Engineers.
• Monitor team and contractor performance across allocated sites.
• Conduct site audits and performance reviews.
• Manage holidays, workload distribution and resource planning.
• Support recruitment activities and liaise with HR on people matters.
• Promote a positive team culture and high-performance environment.

Compliance & Performance:

• Ensure compliance with all company procedures, contract requirements and health & safety regulations.
• Provide technical support and guidance to engineering teams where required.
• Drive continuous improvement and maintain high standards of service delivery.

Essential Skills & Qualifications:

• Proven experience managing building services maintenance contracts.
• Mechanical and/or electrical building services background.
• Experience leading and developing engineering teams.
• Strong client relationship and stakeholder management skills.
• Commercial awareness and understanding of contract P&L performance.
• Full UK Driving Licence.
• Sound technical knowledge of building services and M&E maintenance.
• Strong leadership and people management skills.
• Excellent communication and organisational abilities.
• Client-focused with a proactive, solution-oriented approach.
• Competent user of Microsoft Office and CAFM systems.
• Good understanding of health & safety legislation and best practice.

What We Offer:

• Enhanced Family-Friendly Benefits
• Fertility Treatment Leave
• Pension scheme with Scottish Widows
• Salary Sacrifice Car Scheme
• Death in Service Cover
• Employee Referral Scheme
• Employee & Family 360 Wellbeing Support
• Employee of the Month Recognition Scheme
• Career development and internal mobility across the Mecsia Group