Contract Manager

Skillmatch Recruitment Ltd; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Skillmatch Recruitment Ltd is seeking a Contract Manager to oversee delivery of facilities management services across client sites and mobile contracts. You will ensure contract compliance with SLA/KPI targets, manage service reviews, and lead service engineers to deliver high standards of service while maintaining strong client relationships.

The role requires a technical background, experience managing teams, and commercial awareness to monitor profitability and support growth opportunities.

Qualifications

• Experience leading and developing teams to deliver high standards.
• Strong customer relationship and portfolio management skills.
• Commercial awareness including contract financial performance and KPI monitoring.
• Good understanding of Health and Safety legislation, policies, and procedures.

Responsibilities

• Take overall responsibility for service delivery across client sites and mobile contracts.
• Lead, motivate and develop Service Engineers including performance management and recruitment.
• Build strong client and colleague relationships through effective communications and monthly service reviews.
• Manage contract financial performance including gross profit, WIP and debt collection.
• Monitor service delivery against KPIs and SLAs to achieve targets.
• Manage subcontractors to ensure quality, efficiency and value for money.
• Identify opportunities to grow contracts through additional services and project works.
• Provide escalation support for out-of-hours call-outs when required.
• Drive continuous improvement in Facilities Services through best practices.

Skills

Team leadership

Customer service

Commercial awareness

Health & safety knowledge

Technical background

Job description

We are looking for a Contract Manager who wants to work in a diverse role where no two days are the same.

Our client is one of the largest facilities management and maintenance contractors in the UK, offering market leading opportunities for talented professionals looking for long term career progression.

Due to an increase in upcoming projects, there is now a need for a Contract Manager to join this highly successful and forward-thinking organisation.

As the Contract Manager, you will oversee the delivery of both planned and reactive FM maintenance services in line with contractual SLA's and KPI's.

• Taking overall responsibility for service delivery across client sites and mobile contracts, maintaining high standards of service and customer satisfaction.
• Leading, motivating and developing Service Engineers, including performance management, recruitment, induction and retention.
• Building strong client and colleague relationships through effective communication and monthly service reviews.
• Managing contract financial performance, including gross profit, WIP and debt collection.
• Monitoring service delivery against agreed KPIs and SLAs to ensure contractual targets are achieved.
• Managing subcontractors to ensure quality, efficiency and value for money.
• Identifying opportunities to grow contracts through additional services and project works.
• Providing escalation support for out-of-hours call-outs when required.
• Ensuring full compliance with Health and Safety policies, procedures and legislation.
• Driving the development of Facilities Services through best practice and continuous improvement.

To be successful for this Contract Manager role you must have:

• Technical background in a trade, compliance or supervisory role.
• Proven experience in leading, managing and developing teams.
• Strong customer service skills and experience managing client relationships and portfolios.
• Commercial awareness and experience managing contract financial performance.
• Good understanding of Health and Safety legislation, policies and procedures.
• Experience in mobile service delivery is desirable but not essential.