Contract Manager

NG Bailey; Greater London; Sur place; GBP 60 000 - 66 000; Plein temps

Avantages offerts par ce poste

Zone 1-2 Travel Card

25 Holidays + Bank Holidays

Pension with employer contributions

Wellbeing days

Private Medical Insurance

Life Assurance

Salary Sacrifice Car Scheme

Employee Assistance Program

Flexible benefits

Résumé du poste

NG Bailey Contract Manager – Facilities Services in London leads a team of Service Engineers and takes full ownership of service delivery for blue chip clients, driving excellent customer care. The role focuses on maintaining strong client relationships and ensuring high standards of service delivery across sites and mobile contracts.

You will oversee performance against KPIs and SLAs, manage subcontractors and drive the contract’s financial plan while upholding health and safety standards.

Qualifications

• A technical background in any trade or a compliance background.
• Experience in leading a team with good people management skills.
• Experience delivering customer service and managing a client portfolio.
• Commercial awareness with experience of contract financial performance.
• A good understanding of health and safety legislation and policies.

Responsabilités

• Taking full ownership of service delivery across client sites and mobile contracts.
• Leading, motivating and developing a team of Service Engineers.
• Building relationships with clients with regular service delivery reviews (monthly).
• Delivering the contract financial plan, including gross profit, WIP and debt collection.
• Managing service performance against contract KPIs and SLAs.
• Coordinating subcontractors to ensure quality and value for money.
• Identifying opportunities for additional services and project work.
• Providing escalation support for out-of-hours calls as needed.
• Ensuring safety and compliance with Health and Safety policies.

Connaissances

People management

Customer service

Contract management

Financial performance

Health & safety

Description du poste

Contract Manager – Facilities Services

LOCATION: London

CONTRACT: Permanent

SALARY: £60,000 – £66,000 + Zone 1–2 Travel Card + Flexible Benefits

Summary

We have a fantastic opportunity for a Contract Manager to join our Facilities Services team at NG Bailey. In this role you will take full ownership of service delivery for blue chip clients in commercial environments across London, leading a team of Service Engineers while keeping customer care at the heart of everything you do.

Some of the key deliverables in this role will include:

• Taking full ownership of service delivery across both the client site and our mobile contracts, ensuring a consistently high standard of service and customer care
• Leading, motivating and developing a team of Service Engineers, from setting objectives and managing performance to playing a key role in recruitment, induction and retention
• Building trusting, collaborative relationships with clients and colleagues, with regular (at least monthly) service delivery review meetings
• Delivering the contract financial plan, including gross profit, WIP and debt collection
• Managing service performance against agreed contract KPIs and SLAs
• Organising and monitoring appointed subcontractors, making sure quality of work and value for money are maintained
• Spotting opportunities to grow the base contract with additional services and project works
• Providing escalation support for out-of-hours call outs, on an as and when basis
• Making sure safety is first and foremost, ensuring all service delivery is in strict compliance with our Health and Safety policies and procedures
• Playing an active part in the development of Facilities Services, seeking new ways of working, best practice and continuous improvement

What we’re looking for

If the above sounds exciting and something you’re well versed in, then we’d love to hear from you! We’re looking for a confident, people-focused leader who is just as comfortable building relationships with clients as they are motivating a team of engineers. You’ll be proactive, commercially aware and take real pride in delivering exceptional customer service. Some of the experience we’re looking for includes:

• A technical background in any trade, having progressed into a lead or supervisor role – or a compliance background
• Experience of leading and developing a team, with good people management skills
• Experience of delivering exceptional customer service, both yourself and through others, and managing a customer portfolio
• Commercial awareness, with experience of managing contract financial performance
• A good understanding of health and safety legislation, policies and procedures

Experience of mobile service delivery would lend itself well to this role, but is not essential.

Benefits:

• Travel card covering Zones 1 and 2
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.