Senior Contract Manager – Facilities Services, London

NG Bailey; Greater London; On-site; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Zone 1-2 Travel Card

25 Holidays + Bank Holidays

Pension with employer contributions

Wellbeing days

Private Medical Insurance

Life Assurance

Salary Sacrifice Car Scheme

Employee Assistance Program

Flexible benefits

Job summary

NG Bailey Contract Manager – Facilities Services in London leads a team of Service Engineers and takes full ownership of service delivery for blue chip clients, driving excellent customer care. The role focuses on maintaining strong client relationships and ensuring high standards of service delivery across sites and mobile contracts.

You will oversee performance against KPIs and SLAs, manage subcontractors and drive the contract’s financial plan while upholding health and safety standards.

Qualifications

• A technical background in any trade or a compliance background.
• Experience in leading a team with good people management skills.
• Experience delivering customer service and managing a client portfolio.
• Commercial awareness with experience of contract financial performance.
• A good understanding of health and safety legislation and policies.

Responsibilities

• Taking full ownership of service delivery across client sites and mobile contracts.
• Leading, motivating and developing a team of Service Engineers.
• Building relationships with clients with regular service delivery reviews (monthly).
• Delivering the contract financial plan, including gross profit, WIP and debt collection.
• Managing service performance against contract KPIs and SLAs.
• Coordinating subcontractors to ensure quality and value for money.
• Identifying opportunities for additional services and project work.
• Providing escalation support for out-of-hours calls as needed.
• Ensuring safety and compliance with Health and Safety policies.

Skills

People management

Customer service

Contract management

Financial performance

Health & safety

Job description

NG Bailey Contract Manager – Facilities Services in London leads a team of Service Engineers and takes full ownership of service delivery for blue chip clients, driving excellent customer care. The role focuses on maintaining strong client relationships and ensuring high standards of service delivery across sites and mobile contracts.

You will oversee performance against KPIs and SLAs, manage subcontractors and drive the contract’s financial plan while upholding health and safety standards.