Contract Manager

Mears Group; Evesham; On-site; GBP 41,000 - 56,000; Full time

Benefits offered by this job

25 days annual leave

Family-friendly policies

Life assurance

Van & Fuel card

Refer a friend schemes

Pension scheme and sick pay

Employee Assistance Programme

Mears Rewards discounts

Training & development opportunities

Annual Mears Fun Day

Volunteering leave

Job summary

Mears Group in Evesham is recruiting a Contract Manager (Voids) to lead the delivery of void works within a social housing context. This full-time, permanent role is office-based in Evesham and requires oversight of budgets, performance reporting, and line management of supervisors.

The role emphasizes health and safety, adherence to CDM and regulatory standards, and strong stakeholder communications to meet client expectations.

Qualifications

• Experience managing a voids contract in social housing.
• Experience in budget management, performance reporting and people management.
• Experience presenting contract performance to clients and stakeholders.
• Good understanding of social housing repairs legislation and CDM regulations.
• Sound technical knowledge of repairs and maintenance in social housing.

Responsibilities

• Oversee all voids contract delivery and performance.
• Ensure health and safety compliance and adherence to SOPs and quality standards.
• Manage void works across unoccupied homes from start to finish.
• Line manage supervisors, conduct appraisals and daily briefings.
• Own KPIs and reporting for service delivery across void activities.
• Handle resident queries and manage complaints effectively.
• Support operatives and branch teams to achieve high-quality voids outcomes.
• Act as designated key holder for the branch.

Skills

Void contract mgmt

Budget management

Performance reporting

People management

Client reporting

CDM knowledge

Social housing regs

Driving licence

Job description

Annual salary: up to £48,526.00

Contract Manager (Voids)
Location:Evesham, office based
Contract Type:Full-time, Permanent, 42.5hrs per week, Monday to Friday

Salary: £48,526.00 plus car allowance

Role Responsibilities

• · Manage all aspects of operational and commercial delivery for void works programmes, ensuring overall contract performance meets contractual commitments and agreed company and client protocols.
• · Ensure compliance with health and safety regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Promote and monitor adherence to relevant legislation, codes of practice and good working practices.
• · Manage void works and high-risk properties across a range of unoccupied homes from start to completion.
• · Line manage supervisors, including performance reviews, one to ones and daily briefings.
• · Take ownership of KPIs, reporting and service delivery standards across void works activities.
• · Handle client queries and manage resident complaints effectively.
• · Support and engage operatives and branch teams to achieve high-quality voids maintenance outcomes.
• · Act as a designated key holder for the branch

Key Criteria

• · Experience managing a void works contract within the social housing sector
• · Experience in budget management, performance reporting, and people management, in a repairs and maintenance environment
• · Experience presenting contract performance to clients and internal stakeholders, and preparing monthly management and board reports
• · Good understanding of legislation relevant to social housing repairs
• · Good understanding of CDM regulations and their application to repairs and maintenance
• · Sound technical knowledge of social housing repairs and maintenance.
• · Full valid driving licence

Benefits

• · 25 days annual leave plus bank holidays
• · Family-friendly policies, including enhanced maternity/paternity leave
• · life assurance
• · Van & Fuel card
• · Refer a friend schemes
• · Generous pension scheme and sick pay
• · Employee Assistance Programme
• · Mears Rewards – access to discounts across major retailers, including supermarkets
• · Excellent training and development opportunities
• · Annual Mears Fun Day (previous locations include Alton Towers and Drayton Manor)
• · Volunteering leave – up to two days per year to support community initiatives

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.