PFI Contract Delivery Manager

JLL; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

JLL in the United Kingdom seeks an experienced FM contract manager to oversee PFI/PPP and non-PFI contracts, ensuring compliance with FM and project agreements, regulatory requirements and client standards.

The role focuses on maximizing revenue and profit through effective labour deployment, procurement gains and lifecycle strategy, while leading safety, HR and performance reporting, and keeping stakeholders aligned for long-term partnerships.

Qualifications

• Industry relevant qualifications.
• Prior experience within the PFI/PPP sector.
• Experience of NHS/Education environment.
• Experience developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills.
• Computer literate Word, Excel, Outlook, Concept/Vixen.

Responsibilities

• Manage delivery of FM services, performance, HR, health and safety, quality and profitability.
• Ensure Project and FM Agreements are delivered per ARs and CMPs.
• Develop site-specific policies and procedures matching client requirements.
• Ensure contracts comply with client standards including Building Bulletins and Services Output Specification.
• Liaise with Client Representatives to foster long-term partnerships.
• Manage and develop staff, training strategies, retention.
• Monitor performance and provide monthly reports on compliance, workload, risks and opportunities.
• Practice risk management with controls and safety systems; ensure statutory compliance.
• Manage contract budgets, maximise value for money.
• Report on P&L monthly and YTD, manage WIP and debt.
• Ensure all legislative requirements are met across facilities.
• Act as Responsible Person for Legionella, HTM AP LV/CP/Ventas and other HTM duties.
• Support on-call engineers in rota; contribute to growth and profitability.

Skills

PFI/PPP experience

NHS/Education background

Operational planning

Administration skills

MS Office

Industry qualifications

Tools

Concept/Vixen

Job description

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy

Duties & Responsibilities

• Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
• Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas as well as other HTM duties for the contract.
• Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
• The CDM will required to support the on-call engineers in the call out rota

Qualifications & Experience

• Industry relevant qualifications
• Prior experience within the PFI/PPP sector
• Experience of working within an NHS/Education environment.
• Previous experience of developing operational plans for PFI/PPP contracts.
• High level of administration and organisational skills
• Computer literate Word, Excel, Outlook, Concept/Vixen