Contract & Compliance Officer

Clarion Housing Group; Greater London; Hybrid; GBP 46,000 - 54,000; Full time

Job summary

Clarion Housing Group is seeking a Contract & Compliance Officer to join our team on a permanent basis. You will oversee a portfolio of properties managed by external agents, ensuring services are delivered efficiently and compliant with legal and health and safety requirements.

As the first point of contact for your patch, you will lead contract management, coordinate with agents, and deliver required certification, servicing data, and reporting within our monitoring framework.

Qualifications

• Proven experience in contract management and compliance.
• Experience with site inspections and audits.
• Strong knowledge of health and safety compliance.
• Ability to produce statistical data and clear reports.
• Effective communicator with good customer service.

Responsibilities

• Oversee a portfolio of properties managed by external agents.
• Ensure communal services are delivered efficiently and sites are compliant.
• Lead all contract management matters and key projects.
• Coordinate with managing agents for certification and reporting.
• Provide data-driven insights and respond to queries.

Skills

Contract management

Health & safety compliance

Site inspections

Audits

Report writing

Communication skills

Education

Business or management qualification

Tools

CRM software

HPM applications

Job description

Location: London – Greater London House / National Salary: £45,656.00 - £53,520.00 (London / £39,083.00 - £50,848.00 (National, dependant on location) per annum Hours: 36 hours per week Contract Type: Permanent

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work UK & Ireland We’re currently recruiting a Contract & Compliance Officer to join us on a permanent basis. In this role, you will oversee a portfolio of properties managed by external agents, ensuring communal services are delivered efficiently, and sites are maintained in line with legal, contractual, and health and safety requirements. You will liaise closely with managing agents, proactively identifying and addressing risks to keep our communities safe and compliant. As the first point of contact for your patch, you will lead all contract management matters and take responsibility for specialist projects as required. Working with the management team, you will help deliver team priorities, meeting deadlines in line with departmental and organisational goals. You will also ensure compliance functions are completed, with managing agents providing the necessary certification, servicing data, and reporting in line with our monitoring framework. The ideal candidate will have proven experience in contract management, site inspections, and audits, with a strong knowledge of health and safety compliance. You should be confident in producing statistical data and writing clear, accurate reports. You will be an effective communicator with good customer service skills and the ability to quickly and efficiently resolve queries and complaints. Desirable experience includes project management, familiarity with CRM and HPM applications, and a qualification in business or management.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Closing Date: 23rd November 2026 at midnight. Interview dates: 7th & 8th December

With hybrid working, flexible arrangements, and base locations across England, this could be the opportunity you’ve been looking for. This role is offered on a hybrid basis and can be based at one of our offices. The successful candidate will be expected to attend their designated office base, with occasional travel to other Clarion offices and sites as required. Applicants must also be able to travel across the region when necessary. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice.

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives. We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes. In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.