Contract and Project Operations Administrator

SCC; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

2 volunteering days per year

Company benefits package

Job summary

SCC is seeking a Contract and Project Operations Administrator in Birmingham to provide administrative support for financial and contract related functions within our services environment. You will handle contract and project administration, purchasing and billing activities with a focus on accuracy, compliance and efficiency.

The role emphasizes data integrity, KPI-driven tasks and collaboration with internal stakeholders.

Qualifications

• Experience working in administrative, service desk, or 1st line technical roles in financial, commercial or IT environments.
• Strong verbal and written communication with a range of stakeholders.
• Proven ability to work with financial data with accuracy.
• Excellent organisational skills and ability to manage multiple tasks and deadlines.
• Resilient and able to perform under pressure while meeting targets.
• Proactive approach to personal and professional development.
• Proficient in Microsoft Excel and Office tools; experience with D365 is desirable.
• GCSEs in Maths and English or equivalent.

Responsibilities

• AIS/AIP processes – contract and project setup with accurate data entry.
• Manage contract changes and data updates across systems.
• Subcontracting – issue POs for 3rd party service support.
• Create and maintain resources for scheduling.
• Schedule resources and amendments as requested.
• Manage time entries and bookings.
• Receipt and allocate Purchase Orders accurately.
• Vendor matching in D365.
• Contract and project closure, ensuring termination charges are raised if needed.
• Project and Contract Closure – audits for financial completion.
• Invoicing – prepare and issue client invoices per schedules and milestones.
• Work in progress and deferred revenue reporting; adjust as needed.
• Validate credit requests and raise credits when required.
• Maintain data accuracy within systems and tools.
• Support Management with reporting and KPI-aligned tasks.
• Complete tasks within SLA and manage inventory in systems.
• Engage with portals for accurate recording of inventory and invoicing.
• Ensure data integrity across processes and policies.

Skills

Administrative and Service Delivery

Communication

Numerical and Financial Acumen

Organisation and Time Management

Resilience and Performance

Professional Development

Digital Competence

Education

GCSEs in Maths and English or equivalent

Tools

Microsoft Excel

Office tools

D365

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Contract and Project Operations Administrator

Location: Birmingham

Contract Type: Permanent

Salary Package: £28,840 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe’s largest privately-owned IT Company

Role purpose:

The overall purpose of the Contract and Project Operations Administrator role is to provide administrative support for financial and contract related functions within our services environment. The role will include all aspects of contract and project administration, purchasing, and billing activities. With a focus on accuracy, compliance and efficiency in our financial and commercial processes.

Key responsibilities:

Contract and Project Administration

• AIS/AIP processes – completing contract and project setup, ensuring accuracy with data entry, including customers, business units, frameworks and financial data.
• Contract changes - ensure all service changes are reflected accurately, and system data is updated and correct.
• Subcontracting – issue purchase orders for supplier engagement for 3rd party service support and subcontracting.
• Resources - create and maintain resources for scheduling purposes.
• Scheduling – schedule resources and make amendments when requested.
• Time entries and bookings – managing time entries and bookings.
• Purchase Orders – receipt purchase orders on time, following the correct processes to ensure accurate cost allocation.
• Vendor matching - complete the vendor matching process in D365.
• Contract closure – update systems to remove service contracts that have ceased or expired, checking any early termination charges have been raised, or raising if needed.
• Project and Contract Closure – carry out project audits to ensure all financial elements have been calculated correctly and fully completed.
• Invoicing – prepare and issue client invoices, following billing schedules, including recurring services, adhoc work, project milestones and T&M billing.
• Working the WIP and deferred revenue reports – validating data and clearing via invoicing or correcting/claiming via journal corrections.
• Credits – validating requests and seeking approvals where necessary and raising credits when required.
• Managing data – complete matrix checks within SLA’s to help maintain and ensure accuracy of the data you have created within the system.
• Reporting – support Management with any reporting requirements, taking ownership if required.
• Task Manager – completing tasks within SLA’s.
• Inventory Management – manage customer inventory in systems.
• Portals – engage with manufacturer, supplier or customer portals for accurate recording of inventory and invoicing.
• Tools – support SCC in making sure all data in the tools is accurate and maintained in accordance with processes and policies.
• Data - Identify any gaps associated with contract or project configuration and any potential revenue leakage
  

Process Improvement & Governance

• Follow standard operating procedures across billing, purchasing, scheduling and contract workflows.
• Support Management in continuous improvements, reviewing and updating processes.
• Ensure documentation and data entry meet audit and compliance standards.
• Support the business in making sure correct frameworks are being used.
• Complete work inline with KPI’s.
• Ensure that all matrix checks and amendments are completed within the required SLA’s.

Stakeholder Support

• Liaise with internal stakeholders to validate billing data and ensure correct coding for all projects and contract billing.
• Take ownership of invoicing or administration issues and queries, following up to ensure sat-isf active completion within SLA’s.
• Support internal audits and external compliance reviews.
• Act as a point of contact for queries from internal teams and external partners.
• Escalate effectively to management any queries, discrepancies or variances identified.

Skills and experience:

• Administrative and Service Delivery: Experience working in administrative, service desk, or 1st line technical roles, ideally within a financial, commercial or IT environment.
• Communication: Strong verbal and written communication skills, with the ability to engage effectively with a range of internal and external stakeholders.
• Numerical and Financial Acumen: Proven ability to work with financial data, demonstrating accuracy and attention to detail in numerical tasks.
• Organisation and Time Management: Excellent organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines independently.
• Resilience and Performance: Ability to work under pressure during peak periods, consistently meet and exceed performance targets, and maintain high standards of delivery.
• Professional Development: A proactive approach to personal and professional growth, with a desire to learn and progress within the role.
• Digital Competence: Proficient in Microsoft Excel and Office tools; experience with D365 is desirable.
• Qualifications: GCSEs in Maths and English or equivalent.

About Us

SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life