IT Field Delivery Engineer - Site

SCC; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Large company benefits

Broad flexible benefits scheme

2 paid volunteering days per year

Job summary

SCC in the UK is seeking an IT Field Delivery Engineer to provide essential IT support at customer sites. This hybrid role involves diagnosing, repairing IT hardware and software, while maintaining service levels. Candidates must have a valid CompTIA A+ qualification and exceptional customer service skills. SCC offers a competitive salary of £30,000 plus extensive benefits, flexible working opportunities, and career development. Join Europe's largest privately-owned IT company.

Qualifications

• Professional and presentable at all times.
• Ability to perform role with a full UK driving license as needed.
• Excellence in customer-facing situations.
• Capability to secure necessary Government/Police security levels.
• Self-motivated and strong organizational skills.
• Possession of relevant technical certifications.
• A minimum of CompTIA A+ or equivalent.
• Understanding of Operating System administrative tools.
• Ability to work at heights and lift heavy objects.
• Promote positive team dynamics.

Responsibilities

• Provide IT support at customer sites within SLA.
• Diagnose and repair IT hardware and software.
• Communicate with service managers and customers during the day.
• Participate in 24/7 coverage as needed.
• Complete all required documentation.

Skills

Professional presentation

Full UK driving license

Excellent customer facing skills

Self-motivation

Organizational skills

Relevant technical certifications

CompTIA A+ qualification

Knowledge of Operating System tools

Ability to work at height

Positive team behaviours

Education

CompTIA A+ qualification

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: IT Field Delivery Engineer

Location: Swindon (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 8:30 am - 17:00 pm / 9:00 am – 5:30 pm Monday – Friday

Interview Process

2-stages

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer.

Key responsibilities

• Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements.
• Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required.
• Complete IMAC projects to customer procedures and specifications where required.
• Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required.
• Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed.
• Achieve the KPI targets set for your role.
• Understand and adhere to all local site‑specific Fire, Security and Health & Safety regulations.
• Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA.
• Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system (where contractually identified).
• Work a certain amount of overtime when required to do so.
• Practice ‘Quick Win’ processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.
• Be able to produce and update technical documentation where required.

Skills and experience

• Must always be professional and presentable.
• Must have full UK driving Licence where required to perform the role (customer specific).
• Must have excellent customer facing skills.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
• Will be required to be self‑motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.

About Us

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Reasonable adjustments for interview

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC

https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC

https://www.scc.com/sustainability-at-scc/

Life at SCC

https://www.linkedin.com/company/scc/life