Technical Support - Infrastructure

SCC; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Large company benefits

Flexible benefits scheme

Paid volunteering days

Job summary

SCC in Birmingham is seeking a Technical Support – Infrastructure professional to deliver robust technical support for core infrastructure systems. Candidates should possess detailed knowledge of Microsoft services and strong experience with HPE hardware.

This role offers a hybrid working model blending office and home work. Salary ranges from £40,000 to £50,000, along with excellent benefits and opportunities for career development.

Qualifications

• Excellent hands-on technical knowledge and experience.
• Ability to work on own initiative as well as part of a team.
• Attention to detail and good work ethic.

Responsibilities

• Deliver technical support for core infrastructure systems.
• Diagnose and resolve complex issues in the IT environment.
• Ensure technical documentation is completed to professional standards.

Skills

Microsoft infrastructure services

HPE hardware experience

Virtualisation technologies such as VMware

Infrastructure monitoring and diagnostics

ITIL awareness

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: TechnicalSupport – Infrastructure

Location: Birmingham (SCC operates hybrid working, which comprises a mix of office and home working)

Contract Type: Permanent

Salary Package: £40-50k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

To deliver technical support for core infrastructure systems, ensuring stability, security, and optimal performance across the organisation’s IT environment. The role involves diagnosing and resolving complex issues, maintaining infrastructure components, and collaborating with teams to implement improvements and uphold service standards.

Key responsibilities

• Detailed knowledge of Microsoft infrastructure services (Active Directory, DNS, DHCP, Group Policy) and Windows operating systems (Client & Server), with strong experience in messaging & collaboration platforms including Microsoft 365 and on‑premises Exchange.
• Strong experience of HPE hardware and practical datacentre operations such as racking, cabling, deployment, and maintenance.
• Working knowledge of virtualisation technologies, particularly VMware, including configuration and troubleshooting.
• Proficiency in infrastructure monitoring, logging, and diagnostics to support root cause analysis and performance optimisation.
• Ensuring technical documentation is completed and updated to professional standards.
• Identify technical problems and potential service improvements across the managed service customers environments.
• Log calls with third party vendors and manage when necessary.
• Ensure correct configuration of all supported technologies.
• Contribute to delivering technical excellence across the Digital Workplace UK Infrastructure team.
• Identify, contribute, and work towards the technical and service goals defined by management.
• Requirement for inclusion in a 7‑day out‑of‑hours on‑call rota.

Skills and experience

• Excellent hands‑on technical knowledge and experience.
• Determined, can‑do attitude.
• Ability to work on own initiative as well as part of a team.
• Attention to detail.
• A good work ethic.
• Security‑first mindset.
• ITIL awareness.
• Excellent organisation skills.
• Professional and presentable at all times.
• Ability to handle difficult and demanding customer environments.

About Us

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life