Contract Administrator

Sureserve; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a diligent Contract Administrator to join their dynamic team. This role is pivotal in providing frontline support and exceptional customer service to social housing and public sector clients. You will engage directly with clients, manage appointments, and ensure smooth operations in a busy environment. With a focus on energy efficiency and compliance, this position offers a chance to contribute to meaningful projects that enhance the quality of life for residents. Join a forward-thinking company that values diversity and inclusivity while delivering essential services across the UK.

Benefits

Employee wellbeing programme

Service level awarded annual leave

Enhanced Maternity & Paternity Packages

Cycle to Work Scheme

Gender & Equality Working Group

Employee Voice Forum

Celebration of employee values through Sureserve Legends

Qualifications

• Strong communication skills gained in a customer-focused environment.
• Highly organized with the ability to manage multiple tasks effectively.

Responsibilities

• Provide frontline support and outstanding customer service.
• Schedule surveyors and engineers for installation works.
• Handle invoicing and finance tasks as required.

Skills

Excellent communication skills

Organizational skills

IT literacy

Problem-solving skills

Customer care skills

Tools

MS Office (Word, Excel, Access)

Job description

Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.

With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

Sureserve Compliance Northwest

We are a national company offering market leading heating & hot water solutions from a network of regional offices across the North of England and the Midlands and the South West, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.

We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.

Overview of the Role

Contract Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients.

Roles and Responsibilities:

• Answering telephones to customers and clients, booking appointments, dealing with queries.
• Scheduling surveyors and engineers for install works.
• Complete gas safe and warranties for new installs, compile installs packs for clients.
• Invoice and finance tasks as required.
• Complete and update jobs on in-house systems including verifications, ensuring systems are kept up to date.
• Chasing up incomplete jobs and rescheduling when appropriate.
• Dealing with problems and complaints and escalating when necessary.

Relevant Skills and Behaviours:

• You must have excellent communication skills gained within a customer focused environment.
• The ability to communicate with clients, residents, engineers and management effectively.
• You will be a highly organised administrator and a team player.
• You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
• Experience of domestic gas administration or similar is highly desirable but not essential.
• Outstanding customer care skills and a professional approach.
• Ability to work under pressure and manage challenging situations calmly.
• Problem-solving and decision-making skills.
• Attention to detail and ability to multi-task.

What We Offer:

• Employee wellbeing programme.
• Service level awarded annual leave.
• Enhanced Maternity & Paternity Packages.
• Cycle to Work Scheme.
• Gender & Equality Working Group.
• Employee Voice Forum.
• Sureserve Legends - celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail].

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

Join us in our mission to deliver excellence across the UK.