Procare Contract Administrator

JBT Corporation; Macclesfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Procare Contract Administrator to deliver exceptional customer service within a dynamic engineering office. This role involves managing documentation, processing visits, and ensuring customer satisfaction by anticipating their needs. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Join a vibrant team that values innovation and teamwork while enjoying a competitive salary and a range of benefits, including generous holidays and a supportive work environment. This opportunity is perfect for someone looking to grow in a rewarding role.

Benefits

33 days of holidays including Bank Holidays

On-site parking

Vending machines

Break-out areas with table tennis and football table

Benefits system with great discounts

Cycle to Work Programme

Employee Assistance Program (EAP)

Qualifications

• Experience in a Customer Care/Sales focused role is essential.
• Computer literacy with MS Office is required.

Responsibilities

• Maintain orders, visits, invoices, and business processes efficiently.
• Manage customer relationships and ensure accurate documentation.

Skills

Team working skills

Ability to work under pressure

Logical and analytical thinking

Self-motivated

Attention to details

Clear communication

Education

Higher Level of education (A level or above)

Tools

MS Office (Excel, Word, PowerPoint)

Salesforce CRM

Job description

Overview ...

JBT is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We have offices in more than 100 countries all over the world and we are growing both organically and by acquisitions and we are continuously looking for new employees that want to grow with us!

Proseal uk Ltd is a company that designs and manufactures high quality tray sealing and conveying systems for the food industry and has manufacturing facilities in the UK, North America, and Australia. Having been established for over 20 years, demand for the Proseal product is growing and we are responsible for developing many plastic-based alternatives for preserving the life of and carrying food safely. Formed in 1998, Proseal has not only become the leading manufacturer of tray sealing machinery and tooling in the UK but is now also recognised as a major force internationally with manufacturing facilities in United states and Australia along with offices in Ireland, Holland, Spain, Canada, South America and Dubai.

The Opportunity ...

Main Purpose of Job:

The Procare Contract Administrator will be required to provide a first-class, front-line service to our customers. In the role you will be expected to maintain orders, visits, invoices, standard business processes and working systems to a high degree of organisation and order.

The role requires working in a busy engineering office environment. Therefore, the post holder must display the ability to communicate clearly and confidently with all stakeholders of the business.

Responsibilities:

• Ensure all documentation required for each Procare visit is held in the correct location.
• Process visits, ensuring all correct data is inputted and any follow up works communicated to the relevant stakeholder, where necessary liaising with the service co-ordinator.
• Create contract paperwork – Ensuring T’s & C’s are up to date and relevant to the agreed contract (Payment terms, contract length etc)
• Working with the Procare Regional Specialists, follow each individual contract from start to finish. Knowing which visits have taken place and works remaining.
• Answer external phone calls and take information required to pass over to relevant person.
• Manage and interpret customer requirements - listen to clients and understand, anticipate, and fulfil their needs.
• Continuous improvements in the processes and service we offer.
• Keep up to date with new technologies or process procedures.
• Provide feedback on common problems and advise on potential defects.
• Develop and maintain the customer relationship, and maintain accurate customer information on Pronet.
• Raise departmental issues / concerns with Proseal UK.
• Assist the service coordinator with the processing of visit sheets and liaise with field service engineers where necessary.
• Carry out any other ad hoc duties as and when required.

Aptitudes Required:

• Team working skills
• Ability to work under pressure and deliver results to a defined deadline
• Logical and analytical
• Can-do attitude, self-motivated
• Flexible
• Attention to details
• Innovative
• Confident
• Clear communicator

Requirements:

Essential:

• Previous experience in a Customer Care/Sales focused role
• You should be computer literate with ability to create, modify and maintain MS office documents: PDF Files, Excel, Word, PowerPoint, etc.
• Understand and meet Health and Safety obligations in line with company requirements.

Desirable:

• Previous experience of using Salesforce CRM
• Higher Level of education (A level or above)

Why work at JBT ...

What's in it for you.....

• Competitive salary in line with the market
• Holidays 33 days including Bank Holidays
• FOC parking on-site, vending machines, break-out areas with table tennis and football table
• Benefits system with great discounts, Cycle to Work Programme and our EAP
• And of course, a super bunch of people to work with!